Results for : customer feedback

A Customer’s Guide to Better Service Experiences

In the realm of customer service, there exists a delicate balance between what customers expect and what service providers can deliver. In an ideal world, businesses would be able to give you, the customer, everything you desire. Your expectations would always align perfectly with the reality of what's feasible within…

Digital Transformation in People-Centric Industries

Digital transformation isn't a buzzword; it's an integral part of virtually every modern business. In industries like healthcare, where personal connection is vital, digital transformation is the bridge that connects the human touch with technological brilliance. Let's explore how sectors such as education, hospitality, healthcare, and retail can ride this…

How Leadership Can Foster a Holistic View of CX

Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCast Having a holistic view of the customer in customer experience  is essential for creating meaningful and effective interactions, building lasting relationships, and ultimately driving business success. It aligns business strategies with customer needs and helps organizations…

How Can Forms Help with Lead Generation?

For a modern company strategizing its marketing program’s reach, the world is the size of a village. Thus, any segment appears fair game, and access to customer buying power is unlimited. Yes, that's one side of the coin - the optimist's view of things. The other (less glowing perspective) is…

Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers

Most brands have begun to realize that customer feedback is essential for business growth. It unlocks new potential in product development, customer service, marketing, and more. And while a minority of customers are happy to shout from the rooftops about their experience—perhaps even becoming brand advocates—the vast majority are silent.…

Analyzing the 2023 Customer Rage Survey

Rage is not an emotion you want customers to feel in connection with your business. Yet the recently released 2023 National Customer Rage Survey suggests people are increasingly aggressive about product and service problems. It can often be seen as a mismatch of expectations that leads to rising customer dissatisfaction…

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine apology can help the business recover with customers. But issuing a public apology isn’t always the right answer. This article discusses exactly how and when to apologize to customers in order to have the most…

Why Sentiment is Key to CX Analysis

Customer experience analysis, or CX analysis, involves studying the ways in which potential and existing customers interact with your brand. Learning how your customers behave, what they like and dislike about your brand, and many other key details can give you the information needed to build customer loyalty and even…

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and reviews are for your business. Simply put: The more reviews you have (and particularly, the more positive reviews), the more bookings you get. No one wants to stay at a new property with 0 reviews—why play the role…

How can you tell when your customer feedback survey has gone stale?

You know you want to solicit customer feedback. You carefully craft questions and set up the survey. You invite customers to respond. But then what happens? Are you leaving your customer feedback survey open for too long? Let's explore the several signs that  tell you your survey has gone stale.…

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