Customer Experience

A Customer’s Guide to Better Service Experiences

In the realm of customer service, there exists a delicate balance between what customers expect...

Cherie Foo

October 31, 2023 | 9 MIN READ

Customer Experience

Digital Transformation in People-Centric Industries

Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...

Jake Burgess

October 9, 2023 | 5 MIN READ

Customer Experience

How Leadership Can Foster a Holistic View of CX

Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCast Having a...

LeTeisha Newton

October 3, 2023 | 6 MIN READ

Customer Experience

How Can Forms Help with Lead Generation?

For a modern company strategizing its marketing program’s reach, the world is the size of a v...

Gordon Polovin

August 4, 2023 | 8 MIN READ

Customer Experience

Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers

Most brands have begun to realize that customer feedback is essential for business growth. It u...

Jake Burgess

May 22, 2023 | 7 MIN READ

Best Practices

Customer Experience

Analyzing the 2023 Customer Rage Survey

Rage is not an emotion you want customers to feel in connection with your business. Yet the rec...

Jenn Goddu

November 23, 2023 | 5 MIN READ

Best Practices

Customer Experience

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...

Jenn Goddu

April 6, 2023 | 6 MIN READ

Best Practices

Customer Experience

Why Sentiment is Key to CX Analysis

Customer experience analysis, or CX analysis, involves studying the ways in which potential and...

Patrick Grieve

February 8, 2023 | 5 MIN READ

Best Practices

Customer Experience

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and revie...

Cherie Foo

November 22, 2022 | 8 MIN READ

Best Practices

Customer Experience

Survey Types

How can you tell when your customer feedback survey has gone stale?

You know you want to solicit customer feedback. You carefully craft questions and set up the su...

Jenn Goddu

March 31, 2022 | 6 MIN READ