Customer Experience

Buzzword Decoded: What is NPS Really?

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...

LeTeisha Newton

September 2, 2022 | 4 MIN READ

Customer Experience

Financial Services

Customer Loyalty in Banking: From Detractors to Promoters in Six Months

Customer loyalty is crucial for any business, but in banking, it’s particularly critical. Wit...

Jason Smith

May 30, 2023 | 4 MIN READ

Customer Experience

The Detractor Opportunity: How to Win Over Your Critics and Improve Customer Experience

Every business has its detractors. While you can’t demand that they change their mind, you ca...

Disha Sanghvi

June 3, 2023 | 5 MIN READ

Customer Experience

Transactional vs. Relational NPS

Whether Transactional or Relational,  Net Promoter Score (NPS) has a massive advantage in the ...

Gordon Polovin

June 7, 2023 | 6 MIN READ

Employee Engagement

What is eNPS, and is it all that important?

eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...

Gordon Polovin

May 24, 2020 | 8 MIN READ

Customer Experience

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

July 21, 2023 | 5 MIN READ

Customer Experience

Customer Feedback: How Listening Builds Business

Our team members have plenty to share! Check out this story of the value of customer feedback...

Rob De Leon

May 6, 2021 | 4 MIN READ

Customer Experience

Market Research

Attention Millenials: I just need 223 minutes of your time…

I just need 223 minutes of your time . . . said no marketer ever. But maybe marketers should ...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Customer Experience

How are you measuring customer satisfaction?

Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...

Ann Heatherington

February 8, 2021 | 2 MIN READ

Customer Experience

How Sogolytics can help you build a better customer service experience.

News of bad customer service reaches more than twice as many ears as praise for a good service ...

Ann Heatherington

May 6, 2021 | 2 MIN READ