Best Practices

Build a Better Survey – Part II: Can I ask you a question?

Have you had this conversation before? Maybe you see the irony, maybe you laugh, or maybe yo...

Lauren Franco

September 17, 2019 | 2 MIN READ

Customer Experience

How do you know if you’re really delivering “superior” customer service?

80% of companies say they deliver "superior" customer service. 8% of people think these same co...

Ann Heatherington

April 15, 2020 | 2 MIN READ

Survey Types

Build A Better Survey – Part I: Proper Planning

It’s no secret that when you work at Sogolytics you have an extraordinary love for data. So i...

Lauren Franco

May 11, 2020 | 2 MIN READ

Best Practices

General

Get Rhythm: The Right Time Isn’t Always Now

“To everything, there is a season, and a time to every purpose.” No matter the source yo...

Melissa Krut

March 31, 2024 | 3 MIN READ

Customer Experience

Ask your customers for real feedback.

Any business with customers is in the "people" business. You can excel in every aspect of ru...

Ann Heatherington

May 6, 2021 | 1 MIN READ

Customer Experience

Discover how your dissatisfied customers really feel before it’s too late.

For every dissatisfied customer who bothers to complain, 26 other customers remain silent. &...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Best Practices

General

Halloween Survey Results: Tricks, Treats, and Response Rates

Are you afraid of the dark? Turns out, more people are afraid of low response rates. ...

Melissa Krut

October 14, 2019 | 3 MIN READ

Customer Experience

How to reduce the time and resources you’re spending to land new customers.

It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. (mor...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Best Practices

The Real Truth About Surveys and Halloween

Throughout October we’ve been writing about Halloween and all of its spooky (and often silly)...

Lauren Franco

November 21, 2023 | 2 MIN READ

Customer Experience

How Sogolytics can help you build a better customer service experience.

News of bad customer service reaches more than twice as many ears as praise for a good service ...

Ann Heatherington

May 6, 2021 | 2 MIN READ