Customer Experience

Ask your customers for real feedback.

Any business with customers is in the "people" business. You can excel in every aspect of ru...

Ann Heatherington

May 6, 2021 | 1 MIN READ

Customer Experience

Discover how your dissatisfied customers really feel before it’s too late.

For every dissatisfied customer who bothers to complain, 26 other customers remain silent. &...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Best Practices

General

Halloween Survey Results: Tricks, Treats, and Response Rates

Are you afraid of the dark? Turns out, more people are afraid of low response rates. ...

Melissa Krut

October 14, 2019 | 3 MIN READ

Best Practices

7 Spooky Ways to Boost Survey Response Rates

Halloween is right around the corner but you don't need a magic spell to guarantee your survey'...

Sogolytics

March 31, 2024 | 1 MIN READ

Customer Experience

How to reduce the time and resources you’re spending to land new customers.

It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. (mor...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Best Practices

The Real Truth About Surveys and Halloween

Throughout October we’ve been writing about Halloween and all of its spooky (and often silly)...

Lauren Franco

November 21, 2023 | 2 MIN READ

Customer Experience

How Sogolytics can help you build a better customer service experience.

News of bad customer service reaches more than twice as many ears as praise for a good service ...

Ann Heatherington

May 6, 2021 | 2 MIN READ

General

Word: To maximize meaning, minimize space

Here’s what I like: Words Did you think there would be more on the list? The fact that...

Melissa Krut

February 24, 2025 | 2 MIN READ

Customer Experience

General

One simple way to get customers to spend more money with your company.

7 in 10 Americans said they were willing to spend more with companies they believe provide exce...

Ann Heatherington

February 8, 2021 | 1 MIN READ

General

3 Things Surveys Have in Common with Halloween

Halloween is right around the corner but you don’t need to cast a magic spell over your s...

Lauren Franco

September 16, 2019 | 3 MIN READ