Best Practices

Customer Experience

How to Improve Your Survey in 3 Foolproof Steps

Last week I broke down how to write some really awesome questions for your survey (check out th...

Lauren Franco

November 4, 2023 | 3 MIN READ

General

Bigger, better, beautiful: Don’t phone it in!

There’s a certain buzz in the air any time Apple, Inc. has a new release - can you feel it? W...

Lauren Franco

September 17, 2019 | 3 MIN READ

Best Practices

5 Steps for Creating the Perfect Customer Survey Questions

Let’s face it: In today’s competitive market, customer experience is the differentiator for...

Lauren Franco

August 23, 2024 | 6 MIN READ

Feature Focus

General

4 Branding Questions to Ask Before Launching Your Survey

Last week we gave you four reasons why you need better branding and examples of how you could i...

Lauren Franco

November 12, 2020 | 3 MIN READ

Best Practices

Feature Focus

How Quota Management Could Have Saved Solar Eclipse 2017 Day

ICYMI: Yesterday, all of North America was treated to an eclipse of the sun -- something that h...

Lauren Franco

September 20, 2019 | 3 MIN READ

Best Practices

4 Reasons Why You Need Better Branding

A strong brand identity is a critical part of running a successful business, leading companie...

Lauren Franco

November 4, 2023 | 4 MIN READ

Best Practices

Customer Experience

The Benefits of Data Population

I recently placed a phone call to my bank’s support line where I was instantly connected with...

Lauren Franco

September 24, 2019 | 3 MIN READ

Best Practices

Customer Experience

Watermelon Day? Know Your Audience!

Did you know it’s National Watermelon Day? […] Yeah, I thought that might be the case...

Melissa Krut

September 25, 2019 | 3 MIN READ

Customer Experience

Amazon Prime Day: If You Build It They Will Shop

Prime Day was last week and it was a jungle out there - in fact, an Amazon jungle.  Tech g...

Lauren Franco

September 16, 2019 | 3 MIN READ

Feature Focus

Tooling Around

I’ve been doing a lot of trainings lately, and as usual, I’ve seen a pretty wide variety of...

Melissa Krut

December 5, 2022 | 3 MIN READ