Best Practices

Customer Experience

Survey Types

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...

LeTeisha Newton

August 23, 2024 | 4 MIN READ

About Sogolytics

Customer Experience

Employee Engagement

Survey Types

Strange Days: Bank on Uncertainty

Are we there yet?   Not too long ago, many of us saw these strange days as a short-t...

Melissa Krut

August 18, 2020 | 4 MIN READ

Employee Engagement

Survey Types

How to Launch a Return to Work Survey

Ready to go back to work? If your employees aren't ready, you're not ready, either. Wheth...

Melissa Krut

August 10, 2020 | 3 MIN READ

Customer Experience

Survey Types

How to Create a Customer Satisfaction Survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...

Melissa Krut

September 27, 2022 | 1 MIN READ

General

Thanks for the learning (and the likes!)

[caption id="attachment_4030" align="aligncenter" width="300"] This slice is for you.[/caption]...

Melissa Krut

February 24, 2025 | 3 MIN READ

Best Practices

7 Spooky Ways to Boost Survey Response Rates

Halloween is right around the corner but you don't need a magic spell to guarantee your survey'...

Sogolytics

March 31, 2024 | 1 MIN READ

General

Word: To maximize meaning, minimize space

Here’s what I like: Words Did you think there would be more on the list? The fact that...

Melissa Krut

February 24, 2025 | 2 MIN READ

Best Practices

5 Simple Ways to Transform Your Survey

Whether you’ve spent minutes or days working on your survey, it’s easy to miss a few pieces...

Sogolytics

October 26, 2023 | 2 MIN READ

Best Practices

General

May the Fourth Be With You

Happy Star Wars Day! In recognition of May 4, we thought we’d share how Star Wars would be ra...

Lauren Franco

September 24, 2019 | 4 MIN READ

Best Practices

Feature Focus

Keeping Surveys Short – But Not TOO Short

When you design an online survey, there’s a temptation to ask respondents a lot of ques...

Hamid Farooqui

August 23, 2024 | 6 MIN READ