Customer Experience

From Data to Delight: Leveraging AI for Personalized Customer Experiences

With online shopping, self-service kiosks in stores, and online chat support, the customer toda...

Jacob Simkovich

September 1, 2025 | 12 MIN READ

Customer Experience

Best CX Platform Picks for 2025

Choosing the right CX platform requires a methodical evaluation, considering the pros and cons ...

Jacob Simkovich

September 1, 2025 | 12 MIN READ

Customer Experience

Building a Data-Driven L&D Strategy

Learning and development (L&D) is one of the key drivers of employee satisfaction and engag...

Jacob Simkovich

July 20, 2023 | 12 MIN READ

Customer Experience

The 2023 Must-Have Employee Benefit: Leadership Development

There's no doubt that engaged employees are more productive, innovative, and invested in your s...

Jacob Simkovich

July 17, 2023 | 12 MIN READ

Customer Experience

5 Employee Wellness Challenges for Summer

Summer is here! Why not reenergize yourself, your team, and your workplace with some exciting, ...

Jacob Simkovich

April 23, 2025 | 12 MIN READ

Customer Experience

How Credit Unions and Community Banks Can Better Serve Young Consumers

Millennials and Generation Z make up the largest population demographic in the United States. B...

Jacob Simkovich

June 23, 2023 | 12 MIN READ

Customer Experience

15 Must-Know Features to Boost Survey Response Rates

Sogolytics · 15 Must Know Features to Boost Survey Response Rates | Sogolytics Blogcast R...

Jacob Simkovich

August 23, 2024 | 12 MIN READ

Customer Experience

Employee Engagement Surveys: Mitigating the Risks

Every HR professional would agree – conducting employee engagement surveys is a big deal! ...

Jacob Simkovich

May 15, 2023 | 12 MIN READ

Customer Experience

Building Customer Trust: Marketing Your Privacy and Security Practices

Sogolytics · Building Customer Trust: Marketing Your Privacy and Security Practices | Sogoly...

Jacob Simkovich

May 25, 2023 | 12 MIN READ

Customer Experience

The Only CX that Matters (to Cats)

Dear human, In recent years, the term CX has come to dominate the business communications sp...

Jacob Simkovich

April 24, 2024 | 12 MIN READ