Healthcare

Category Description

Mar 27, 2023

How Feedback Can Boost Loyalty in Healthcare

by Jake Burgess

We live in the review era. Most of us check online reviews before going to a physician, and often go by what it says online. Any healthcare provider that’s not proactively gathering feedback to curate the patient experience is digging their own shallow grave. Brand advocacy is essential in the healthcare industry. Period. Loyal patients bring regular revenue but also drive referrals. It is by far the most organic and cost-effective way to grow your patient base. But of course, feedback is a double-edged knife. On the one hand, it provides extremely relevant and actionable data for improving the patient experience. But negative public reviews can hurt your practice’s reputation and ability to attract patients. In fact, more Americans check online reviews (90%) to evaluate physicians than asking friends or family (80%). So, it’s safe to say that understanding the key drivers behind such feedback is crucial to resolving the issues at hand. So how can healthcare providers go about turning patients into brand advocates? Start by gathering feedback from patients If you’re going to make meaningful improvements to patient experience, you need to know what to change. That means data. Collecting data and feedback from patients (or any type of customer) is remarkably straightforward. All you need to do is look online for reviews and ask questions directly. Our favorite methods are: Run surveys and interviews — The power of surveys is that they’re fast, customizable, and can be totally anonymous. This is where the most actionable feedback (the […]

Read More

4 min read

HealthcareImportance of Data Literacy in HealthcareAs the healthcare industry becomes increasingly data-driven, data literacy has become increasingly important. At almost every level, today’s health workers must be able to understand...

3 min read

Healthcare6 Actionable Strategies for ORM in HealthcareFirst impressions matter – and that’s never been truer than in today’s digital world. It is so important to make sure your online reputation matches...

6 min read

HealthcarePX as a Community Health Risk Assessment ToolIn recent years, healthcare providers have become increasingly focused on patient experience as a key metric for evaluating the quality of care provided. Quality of...

4 min read

HealthcarePX as a Risk Assessment Tool for Doctors’ OfficesThe patient experience is a crucial concern for any healthcare organization. In fact, it is considered one of the most important factors in determining the...

5 min read

HealthcarePX as a Risk Assessment Tool for LTC FacilitiesAn important measure of care in the healthcare industry is risk assessment. Facilities and their employees can face several hazards in administering care, and understanding...

9 min read

Healthcare6 Ways Big Data is Transforming HealthcareHospitals, private practices, university medical research units, and pharmaceutical labs strive year in and year out to enhance patients’ quality of life and take advantage...

4 min read

HealthcareThe Necessity of Data in Community Health PXIn many ways, community health focuses on public health as a whole. Community health workers and volunteers work to ensure that people from all socioeconomic...

5 min read

HealthcareNecessity of Data in PX for SpecialistsIn many ways, the new year makes every organization want to strategize and do more with less, as the twin threats of recession and inflation...

5 min read

HealthcareNecessity of Data in Patient Experience for LTCsAs we enter a new year, it’s a time to focus on what has gone before, what we know, and how it can inform our...

7 min read

HealthcareHow Digital Healthcare Impacts Patient ExperienceHealthcare is expanding rapidly, and digital healthcare facilities are becoming more and more commonplace. In fact, the digital revolution is transforming the online healthcare space...

9 min read

HealthcareCan Functional Medicine Improve Chronic Patient Experience?We’ve been taking a closer look at many elements of healthcare and the patient experience, and one of the most important discussions focuses on the...

6 min read

HealthcareDo Primary Care Physicians Still Play A Vital Role?Quick: Who’s your primary care physician? In the past, “the family doctor” was probably someone most people knew by name. Today, that’s not always the...

6 min read

HealthcareThe Florida Example: A Mainstream Nursing Home-Dependent StateWhen we talk about Nursing Homes and Assisted Living Facilities, we are talking about long-term care provided to a specific category of people in the...

5 min read

HealthcareNursing Home Surveys: What They Can Tell Providers About the Resident ExperienceThe world has staggered through one of the most deadly and disruptive pandemics in history. Millions of deaths and countless hardship cases pave the jagged...

6 min read

HealthcarePractical Medical Imaging and Management: A Look at Operational EfficiencyThis article reflects on the massive impact of radiology on the healthcare industry, and the sophisticated technologies constantly at work. It’s a vibrant setting for...