Customer Experience

What is CXI? Into the World of Customer Experience Innovation

Customer experience itself is no longer an unknown topic, but one of great importance in the bu...

LeTeisha Newton

November 18, 2024 | 5 MIN READ

Best Practices

Customer Experience

Aligning CX and Cybersecurity Improvements for Groundbreaking Strides in 2025

Over the last few years, businesses have faced dramatic technological challenges, thus impactin...

Gordon Polovin

December 20, 2024 | 7 MIN READ

Employee Engagement

Know Better, Do Better: Employees, Consumers, and Getting to Know Your People

As we continue our series on using empathy to lead the way in your corporate social responsibil...

LeTeisha Newton

August 9, 2023 | 5 MIN READ

Employee Engagement

How to Put People First at Work: 6 Global Examples

Putting people first at work can improve productivity, increase employee engagement, and enhanc...

Jenn Goddu

April 22, 2022 | 5 MIN READ

Employee Engagement

K-12/Higher Education

3 Ways to Fight the Rising Tide of Teacher Burnout

Teaching has never been a particularly stress-free profession. Educators are responsible for en...

Patrick Grieve

August 9, 2023 | 5 MIN READ

About Sogolytics

Empathetic Listening for Better Corporate Culture

Corporate culture can determine how employees feel at work, the way they interact, and the way ...

LeTeisha Newton

April 16, 2022 | 5 MIN READ

About Sogolytics

Financial Services

We’re at Our Best When We All Get Together: See You at the Upcoming Credit Union Events!

The credit union industry is home to people-first and community-first innovation – across pro...

Sogolytics

April 16, 2022 | 4 MIN READ

Best Practices

Employee Engagement

7 Benefits of a People-First Culture

Looking at history, we tend to shake our heads disdainfully at the “robber barons” of the p...

Jenn Goddu

April 13, 2022 | 5 MIN READ

Best Practices

General

Culture and Credulity: Putting Fake News Out of Business

News - fake or genuine - comes at us from all directions, day and night, as part of the digital...

Gordon Polovin

April 7, 2022 | 7 MIN READ

Best Practices

Customer Experience

Survey Types

How can you tell when your customer feedback survey has gone stale?

You know you want to solicit customer feedback. You carefully craft questions and set up the su...

Jenn Goddu

March 31, 2022 | 6 MIN READ