Results for : analytics

The Right Decisions for Customer Loyalty

Having all the right data is just the first – albeit very important – step to managing your customer experience. You've taken the time to gather customer satisfaction scores, Net Promoter Scores, and other key metrics to really understand your customers' needs and behaviors along their customer journey. So how…

Necessity of Data in PX for Specialists

In many ways, the new year makes every organization want to strategize and do more with less, as the twin threats of recession and inflation appear on the horizon. Additionally, healthcare professionals like Primary Care Physicians (PCPs) may see more patients now than ever before. It could be because of…

Necessity of Data in Patient Experience for LTCs

As we enter a new year, it’s a time to focus on what has gone before, what we know, and how it can inform our future. Having the data you need right at your fingertips at the beginning of the year is a powerful strategic tool for any organization. In…

How to Ensure Quality Survey Results and Create Compelling Reports

Gathering data is one thing, but parsing the information to tell a compelling story is quite another. Your data must go beyond simple graphs and charts—it must be presented in an interesting way that presents your stakeholders with meaningful insights. A truly powerful report brings results together into a compelling…

Making Metrics Matter Every Day

As convenience and personal health/safety have become top priorities over the past year, it's no surprise that customization and personalization are now key differentiators in nearly every purchase or decision. Restaurants, for example, are changing their ordering systems to accommodate to the new consumer preferences for having control over every…

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