communication with customers Archives

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In a world where customers are bombarded with information and choices, businesses constantly seek innovative ways to stand out and leave a lasting impression. Enter the realm of immersive experiences, a transformative approach that goes beyond traditional customer interactions. In our previous blog, we explored the intricacies of immersive experiences…

"Data-driven business" is no longer an aspirational buzzword but a widespread reality, and the results are beyond anyone's expectations. Customer acquisition and retention are at the forefront of company strategies to meet stakeholders' expectations and objectives - and implementing data-led strategies can make the difference between wasted efforts and improved…

When asked about "3D experiences" most people think of virtual or augmented reality. But as organizations tackle future customer expectations and demands in customer experience (CX) today, it's time to broaden our horizons. Why? Because trends, by nature, evolve, and timing is of utmost importance if you want to capitalize…

Whew, it’s been a long road, but we made it! We’re on the home stretch now in our Leadership CX series, and we’ve explored a lot together. We know that great leaders are looking for opportunities to continue to grow, and we hope that these tips can help inspire development…

The ultimate digital experience strategy depends critically on an omnichannel presence. This extends to websites, apps, social media, and the multiple devices connecting to these platforms. The more present you are across channels, the more likely you are to be accessible and therefore top-of-mind for your consumers, increasing retention rates.…

In today's highly competitive business landscape, providing an exceptional customer experience has become a critical factor for success. However, customer preferences and expectations vary significantly across different generations. To thrive in the market, businesses must understand and cater to the unique needs of each generation. In this ultimate guide, we…

In today's diverse and rapidly evolving marketplace, understanding the preferences and behaviors of each generation is vital for crafting effective marketing campaigns. Different age groups exhibit unique characteristics and values, which influence their purchasing decisions and responses to marketing. In this article, we explore the distinctive traits of each generation…

In today's global markets, many companies do business all around the world - which means working with diverse customer segments, each with different geographic, cultural, and language profiles. To better understand these audiences and ensure your company continues to provide the best customer experience (CX) possible, it's important to get…

Technology plays an essential role in how today's businesses interact with their customers. From online shopping to customer support chatbots, tech companies are constantly striving to improve the customer experience. The goal? To optimize operations while delighting customers at the same time. However, despite these efforts, there are still gaps…

Customers want personalized and contextualized experiences, but as awareness of security threats grows, they are becoming more wary about sharing sensitive data and protecting their privacy. The conflict here is obvious: Personalization may be essential to improving customer experience, but that customization is powered by -- you guessed it --…

Immersive Experiences: Make it a Way of Life

Why (Truly) Data-Driven Businesses Are Winning

Immersive Experiences: Fall In or Get Left Out

How Leaders Affect Customer Brand Experience

The Ultimate Guide to Digital CX Strategy

Customer Experience Preferences by Generation: A Helpful Guide

Marketing Preferences by Generation: A Helpful Guide

Why Global Companies Need Multilingual Surveys

Overcoming CX Blind Spots in Tech Companies

Personalization vs. Privacy: Building the Balance