Customer Experience

Retail

Why Most Retail Feedback Programs Fail to Improve CX

Retail organizations are collecting more customer feedback than ever before. From post-pur...

Jacob Simkovich

March 30, 2026 | 4 MIN READ

Customer Experience

Survey Types

NPS vs CSAT vs CES: Which Metric to Track?

Quick Summary Each type of metric tells its own story, but they work together to provide...

Ronald Francis

April 28, 2026 | 10 MIN READ

Best Practices

Customer Experience

Survey Types

Beyond Surveys: Implementing A Proactive CX Strategy With Sogolytics VoC Engine

Quick Summary Traditional CX surveys are reactive and slow, leading to missed insights, lo...

Maryo Bruno

August 29, 2025 | 13 MIN READ

Customer Experience

Customer Dissatisfaction: How to Handle, Prevent, and Turn Unhappy Customers into Advocates

What is customer dissatisfaction? If you've never been an unhappy customer, count yourself luc...

Gordon Polovin

April 13, 2026 | 16 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Customer Experience

Financial Services

BankWorld 2024: Our Takeaways

Are we heading into a recession or not? While there's a lot of talk about a "soft landing" f...

Maryo Bruno

January 19, 2024 | 5 MIN READ

Customer Experience

Better Marketing Experiences for Improved CX

Marketing. The start—and stop—of any campaign. The way to the promised land of perfect c...

LeTeisha Newton

December 19, 2023 | 7 MIN READ

Customer Experience

Technology

How AI Has Changed the CX of Tech Companies

Ever thought about how often you interact with tech companies in your day-to-day life? If yo...

Cherie Foo

April 24, 2026 | 7 MIN READ

Customer Experience

Employee Engagement

How HR Leaders Use EQ to Improve CX

Emotional intelligence has gained increasing attention in the field of HR leadership over the p...

Jake Burgess

March 22, 2023 | 5 MIN READ

Best Practices

Customer Experience

Did You Deliver on CX Last Year?

The new year is filled with a rush of excitement, as companies set new targets and plan the pat...

Jake Burgess

January 8, 2024 | 6 MIN READ