Customer Experience

Customer Effort Score & How to Measure It: The 2025 Guide

Introduction: The Silent Power of Effortless Experiences Every great business idea begins with...

Sogolytics

July 17, 2025 | 10 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Customer Experience

Customer Experience Culture: The Secret Weapon of High-Performing Companies

If you had to pick just one, what's the single factor most likely to drive your business succes...

Ruma Malia

September 16, 2024 | 8 MIN READ

Customer Experience

Better Marketing Experiences for Improved CX

Marketing. The start—and stop—of any campaign. The way to the promised land of perfect c...

LeTeisha Newton

December 19, 2023 | 7 MIN READ

Best Practices

Customer Experience

Your Ultimate Guide to Customer Satisfaction

Sogolytics · Your Ultimate Guide to Customer Satisfaction | Sogolytics BlogCast Today, wher...

LeTeisha Newton

October 17, 2023 | 15 MIN READ

Best Practices

Customer Experience

Did You Deliver on CX Last Year?

The new year is filled with a rush of excitement, as companies set new targets and plan the pat...

Jake Burgess

January 8, 2024 | 6 MIN READ

Customer Experience

Financial Services

Survey Types

Are your credit union members ready for ITMs?

ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a...

Patrick Grieve

April 18, 2022 | 6 MIN READ

Customer Experience

Best Ways to Fuel Positive Customer Relations 

Are your customers loyal? Do they trust your brand? As customer buying patterns evolve and c...

Disha Sanghvi

November 25, 2024 | 9 MIN READ

Customer Experience

Will Customer Effort Score Be the Next Best Predictor of Success?

Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...

Jenn Goddu

December 2, 2022 | 6 MIN READ

Customer Experience

Will Customer Effort Soon Be a Thing of the Past?

If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...

Sogolytics

July 1, 2021 | 5 MIN READ