Customer Experience

Real Estate

Home Cash Buyers: The CX Difference

Selling a home or a property isn’t an easy process. Even though most people go the realtor ro...

Disha Sanghvi

October 17, 2022 | 4 MIN READ

Customer Experience

Healthcare

How Digital Healthcare Impacts Patient Experience

Healthcare is expanding rapidly, and digital healthcare facilities are becoming more and more c...

Gordon Polovin

November 25, 2024 | 8 MIN READ

Best Practices

Customer Experience

Do Businesses Need a Chief Experience Officer (CXO)?

It's clear that being a truly customer-first business brings tremendous benefits in terms of cu...

Jake Burgess

September 27, 2022 | 6 MIN READ

Best Practices

Customer Experience

Employee Engagement

Why Rebranding is Sometimes the Best Option

Your brand is the foundation of everything you do in your organization—from mission and visio...

LeTeisha Newton

September 24, 2022 | 7 MIN READ

Customer Experience

Market Research

5 Storytelling Examples Connecting Brand & Customer Journey

Your customers are exposed to branding everywhere. Storytelling is one way to connect your bran...

Jenn Goddu

November 18, 2024 | 5 MIN READ

Best Practices

Customer Experience

Understanding the Impact of Storytelling on Customer Experience

Ready for a sad-but-true story? Trust for all sources of information have recently hit recor...

Jenn Goddu

September 15, 2022 | 5 MIN READ

Customer Experience

Real Estate

Realtor vs. Home Cash Buyer: Seller Experience Comparison

So, you're ready to sell your place? Definitely a big decision! Now that you've made this choic...

Gordon Polovin

May 19, 2025 | 12 MIN READ

Customer Experience

Survey Types

CX Metrics: How is NPS Calculated?

Could there really be one question to rule them all? As we continue our deeper look at CX me...

LeTeisha Newton

September 9, 2022 | 3 MIN READ

About Sogolytics

Financial Services

Where Sogolytics is Going: Upcoming Events

For many, Labor Day weekend means the end of travel and summer adventures. For us, it's time to...

Sogolytics

August 9, 2023 | 3 MIN READ

Customer Experience

Buzzword Decoded: What is NPS Really?

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...

LeTeisha Newton

September 2, 2022 | 4 MIN READ