Customer Experience

Employee Engagement

Market Research

Sample Size Calculator: Generating Value and Confidence in Meaningful Results

As a professional marketer, you want to know what your customers think and feel about your bran...

Gordon Polovin

December 11, 2024 | 7 MIN READ

Customer Experience

Market Research

The Power of Moments: Creating a Hyper-Personalized Customer Experience

Customers are always on the lookout for businesses that strike a connection with them. It’s n...

Disha Sanghvi

March 27, 2023 | 4 MIN READ

Customer Experience

Employee Engagement

The Online Suggestion Box: A Robust Feedback Tool for Customers and Employees

Why is employee and customer feedback important? A company’s ROI connects closely to retaini...

Gordon Polovin

June 3, 2023 | 7 MIN READ

Customer Experience

5 Customer Experience Lessons We Can Take From 2020

It’s easy to think that the average consumer has radically changed over the past 12 months. B...

Jake Burgess

December 2, 2022 | 5 MIN READ

Customer Experience

Customer Service Communication Challenges

In a hyper-competitive market with seemingly endless choices, customer experience is a critical...

Adam Spencer

April 2, 2021 | 6 MIN READ

Customer Experience

Market Research

What is growth marketing, and how does it relate to the customer experience?

What is growth marketing? Many sales enablement experts alternatively title their designations...

Gordon Polovin

April 23, 2024 | 9 MIN READ

Customer Experience

Feature Focus

Beyond Surveys: The Age of Proactive Feedback Management

Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...

Disha Sanghvi

March 26, 2021 | 5 MIN READ

Customer Experience

Top Customer Experience Marketing Trends Today

They say the customer is always right—but it sure doesn’t always feel that way, does it? ...

Sogolytics

May 18, 2023 | 7 MIN READ

Customer Experience

Employee Engagement

CX Expectations and How They Impact Employee Experience

Employee experience has come to be viewed as a strategic area for companies to drive value. Whi...

Jenn Goddu

June 8, 2023 | 7 MIN READ

Customer Experience

General

How CX Expectations Shape Our Human Experiences

Consumer behavior changed in 2020. Really, we had to adapt in all areas of our lives. One const...

Jenn Goddu

March 13, 2021 | 6 MIN READ