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Showing results for : Customer experience
Customer Experience
Survey Types
What is a customer experience program, and why is customer feedback tied to it so closely?
Sales enablement and marketing experts agree on one thing - aiming for flawless customer experi...
Gordon Polovin
May 24, 2021 | 7 MIN READ
Customer Experience
What is Customer Journey Mapping?
Customer journey mapping is the marketing activity that visually represents the customer or pro...
Gordon Polovin
September 13, 2023 | 10 MIN READ
Best Practices
Customer Experience
The Benefits of Providing Multilingual Customer Service
Today, more businesses are allocating resources to improve customer experience. And rightly so....
Vincent Sevilla
March 15, 2024 | 11 MIN READ
Best Practices
Customer Experience
How to Improve Customer Experience Using Marginal Gains
Do you have a team that provides support to your customers? If you do, you must focus your time...
Maxim Dsouza
March 20, 2024 | 8 MIN READ
About Sogolytics
General
Strange Days, Cont’d
When we started the Strange Days series, so long ago, I imagined it as a month or so of weekly ...
Melissa Krut
July 5, 2020 | 4 MIN READ
Customer Experience
Why Customer Retention is a Crucial Part of Company Strategy
What is Customer Retention?
Losing clients is costly. It far outweighs the expense of earnin...
Gordon Polovin
January 16, 2023 | 7 MIN READ
Best Practices
Customer Experience
How To Use Data To Improve Customer Experience
What is data and why is it so important?
Businesses with the foresight to differentiate their ...
Gordon Polovin
June 18, 2020 | 8 MIN READ
Customer Experience
Financial Services
How to Improve Customer Experience in Banking
The customer journey in the banking market
The minute individuals begin thinking about the ins...
Gordon Polovin
June 12, 2020 | 7 MIN READ
Customer Experience
Survey Types
How to launch a customer service feedback survey
The quality of your customer service has a huge impact on the experience of your customers. Fol...
Melissa Krut
June 8, 2020 | 1 MIN READ
Customer Experience
VoC and ROI: How can Voice of the Customer impact revenue?
Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...
Gordon Polovin
May 5, 2021 | 9 MIN READ