Results for : Customer experience

Salesforce Integration Automates Success

Sogolytics integrates with many other work productivity tools to allow you to do more with less. One such integration is with Salesforce. Sogolytics’s integration with Salesforce joins the world’s largest CRM provider with the world’s highest rated survey software to work together for you. The integration is native, meaning a…

Attention Millenials: I just need 223 minutes of your time…

I just need 223 minutes of your time . . . said no marketer ever. But maybe marketers should be asking that question. For most companies, long-term success and prosperity depend on attracting millennials. Fortunately, we know where to find them: Millennial internet users worldwide spend an average of 223 minutes each…

Engagement In 3 Simple Steps

Sure, we talk a lot about surveys, but engagement is really a big deal. And on this special day, we make the most of both topics with a sweet double-delivery: 1. Know your audience Let’s assume that you already know who you’re connecting with. Propose to a total stranger -…

Want to win? Plan to fail.

Sometimes a plan isn’t enough. The best laid plans, failing to plan means planning to fail, and a pile of other cliches come immediately to mind. Cliches aside, planning to fail is sometimes smart, too. Let’s say that a certain person is, generally speaking, a pretty good planner. We’ll call…

Why banks should ride the technology wave to provide a better customer experience

Today is the first day of the Consumer Electronics Show (CES) in Las Vegas, Nevada and I’m excited to see all of the latest gadgets and hear about what’s on the horizon for technology. Some predictions are already being made about what trends we can expect to dominate - think,…

Send a service feedback survey to see where you rank.

Do your customers feel your services offer good value for the money? Are they getting what they need? Would they recommend you to a friend? If you don’t know, you need to ask and a feedback survey is the perfect method for capturing this information. A good service experience doesn't happen…

Have the best product on the market? Find out!

Sure, you might have the best product on the market today, but customers are fickle. When the next big thing comes along, brand loyalty can go right out the window. Satisfied customers stay put and keep your business growing. To stay on top of the competition and separate your organization…

How are you measuring customer satisfaction?

Many companies focus on measuring customer satisfaction – how satisfied were you with this product or that support call, with your meal or in-store visit? The customer experience is made up of moments, and Customer Satisfaction Score (CSAT) can measures each one so that you can improve specific interactions and…

How do you build customer loyalty?

More than any individual interaction, the customer effort defines overall customer loyalty. If customers are forced to put in a lot of effort, they’re 96% more likely to be disloyal. It makes sense. Customers value their time and their peace of mind, and their favorite companies and brands respect and…

How often do you fail to answer customer questions?

According to consumers, customer service agents fail to answer their questions 50% of the time.* So, you’re yelling your birthdate into the phone for the third time at the automated message, then sitting and sitting and sitting on hold, waiting to talk to a person who will answer your question…

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