Customer Experience

Employee Engagement

Employee Engagement Can Make or Break Customer Experience

Great weather means it’s prime time for travel, but is the travel industry showing hospitalit...

Samit Rai

May 6, 2021 | 3 MIN READ

Best Practices

Customer Experience

Customer Engagement: How can brands give as good as they get?

How to structure powerful customer communications that deliver more Imagine receiving a surv...

Jake Burgess

July 1, 2021 | 6 MIN READ

Customer Experience

Customer Experience Is Dead! Long Live Customer Experience!

Do you ever get the feeling that some people just can’t stop talking about customer experienc...

Melissa Krut

September 18, 2019 | 4 MIN READ

Customer Experience

How to Map the Customer Journey and Improve Customer Experience

Proactive customer experience efforts are increasingly important in today’s world, where cu...

Jake Burgess

March 29, 2024 | 4 MIN READ

Customer Experience

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

July 21, 2023 | 5 MIN READ

Customer Experience

Getting to Know Your Customers

The way we see it, customers are the driving force behind every business, organization, and i...

Cherie Foo

June 9, 2020 | 6 MIN READ

Customer Experience

The Evolution of CX: Service, Success, and Customer Experience

Customer experience sounds intuitive: look after the customer, foster a relationship with the...

Jake Burgess

September 1, 2023 | 13 MIN READ

Customer Experience

Customer Feedback: How Listening Builds Business

Our team members have plenty to share! Check out this story of the value of customer feedback...

Rob De Leon

May 6, 2021 | 4 MIN READ

Best Practices

Customer Experience

Managing Expectations or Managing Without?

Managing expectations is always a great idea, but it’s not always simple. Consider the hiri...

Melissa Krut

February 24, 2025 | 4 MIN READ

About Sogolytics

Feature Focus

Sogolytics Release 12.0: Fresh, Smart, Productive

In honor of the new year, in service to our users, and just because we like making things bette...

Melissa Krut

May 6, 2021 | 3 MIN READ