Results for : customer survey

Amazon Prime Day: If You Build It They Will Shop

Prime Day was last week and it was a jungle out there - in fact, an Amazon jungle.  Tech giant Amazon kicked off its third annual year of Prime Day on July 10 and has since reported the biggest sales day in company history. They experienced a sales increase of…

Turn Smart Shoppers into Brand Advocates

Discovering a new company has never been easier. When researching an idea or looking for inspiration, my first stop is Google search. More often than not, I find plenty of guidance from those who’ve gone before. Plenty of suggestions, warnings, and opinions -- albeit from complete strangers -- are always…

How to Maximize the Power of Your Customer Data

Given that consumer data powers the ability to create personalized experiences, capturing extensive information about customers, on an ongoing basis, is increasingly important. Surprisingly, however, a 2016 Forrester study found most companies don’t regularly measure customer experience (CX) quality, citing: (more…)

The Dodd-Frank Disconnect – The Price of Regulations on Community Banks

The Dodd-Frank regulations—enacted in response to the collapse of Lehman Brothers and the other near failures of 2008 and 2009—have caused banks to be more cognizant of the risks and more careful in their lending practices, extending loans only to the most qualified customers. The largest institutions are now subject…

From Hindsight to Foresight with Real-Time Customer Data

Recently, a Tesla owner unable to find a spot at a local charging station tweeted about fellow consumers hogging spots and keeping their cars parked at the supercharger even after their cars had finished charging. CEO Elon Musk took the feedback seriously and personally responded within minutes, promising to take…

Cross-Tabulating Survey Data to Increase Your Rate of “Aha!” and “Oh Wow!”

One powerful way to gain insight from your surveys is to cross-tabulate the data. Doing so lets you discover correlations that aren’t obvious from a basic report. “Say you were standing with one foot in the oven and one foot in an ice bucket,” said Bobby Bragan. “According to the percentage…

Sogolytics: Customer Feedback with Two Very’s—Too Cool!

When we help our small business owners with customer feedback, support mode is on full throttle. We know what small-biz owners are up against because we’re dependent on customer feedback, too. It’s how we improve our product. That’s why we were so pleased to receive this recommendation from a new,…

Five Myths about Customer Surveys Debunked

Still not sure about doing a customer survey? Small business owner, it’s time to take the mental bungee jump past the customer survey myths that are holding you back. Keeping up with customers is enormously valuable and supports smart decision-making. Here are five common myths about customer surveys, debunked for…

Sample Surveys You Can Use Now

When you create a survey in Sogolytics, you can start from scratch and write your own questions, or choose one of the pre-written sample surveys in the Survey Bank. All the sample surveys were designed by survey experts and used in real situations. You’ll find some examples of these below.…

Maintaining Security in Workflow Management using Sogolytics

We know how easy it is to compromise network security. Every day, we read stories about dedicated hacker groups that have infiltrated the most sophisticated public and private systems. Many of us have received frantic phone calls and texts from concerned family members and friends wondering why they received an…

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