Customer Experience

The Right Decisions for Customer Loyalty

Having all the right data is just the first – albeit very important – step to managing your...

LeTeisha Newton

May 4, 2023 | 4 MIN READ

About Sogolytics

Best Practices

Customer Experience

Building a Better VoC Program

"We hear you." "We're listening." "We get you." Marketing departments have churned out so ma...

Patrick Grieve

April 19, 2023 | 5 MIN READ

Best Practices

Customer Experience

Financial Services

How Marketing Can Boost CU Member Retention

If you work in the credit union space, you’re probably well aware of the importance of member...

Patrick Grieve

March 3, 2023 | 4 MIN READ

Best Practices

Customer Experience

Financial Services

What Makes Credit Union Members Leave?

Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode we...

Patrick Grieve

February 27, 2023 | 5 MIN READ

Best Practices

Customer Experience

Why Sentiment is Key to CX Analysis

Customer experience analysis, or CX analysis, involves studying the ways in which potential and...

Patrick Grieve

February 8, 2023 | 5 MIN READ

Best Practices

Customer Experience

Employee Engagement

Looking Back: Measuring Company Success

When trying to evaluate “success,” there are a million different key performance indicators...

Jake Burgess

January 25, 2023 | 5 MIN READ

Customer Experience

General

The Only CX that Matters (to Cats)

Dear human, In recent years, the term CX has come to dominate the business communications sp...

Natasha Safronova

April 24, 2024 | 4 MIN READ

Best Practices

Customer Experience

Retail

Price Discount Holidays and Retail Experience

Holidays, holidays, holidays! We can't say it enough. Who, you may ask, is "we"? It's both t...

Gordon Polovin

December 6, 2022 | 8 MIN READ

Best Practices

Employee Engagement

Style Trial: Professional Appearance Challenges

Sogolytics · Style Trial: Professional Appearance Challenged | Sogolytics BlogCast In the p...

LeTeisha Newton

July 18, 2023 | 5 MIN READ

Best Practices

Customer Experience

Technology

Travel and Hospitality

How To Use Tech To Delight Your Guests

It’s 2022, and it’s time for hotels to step it up. Gone are the days of making your gues...

Cherie Foo

May 30, 2023 | 8 MIN READ