Travel and Hospitality

Personalization with AI: Guest Experiences that Impress

Artificial Intelligence (AI) has changed the way we view the world. With businesses leveraging ...

Disha Sanghvi

October 2, 2024 | 6 MIN READ

Customer Experience

Travel and Hospitality

Mapping The Guest Journey: How CX Leaders Track and Manage Metrics

When you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge...

Ruma Malia

September 11, 2024 | 8 MIN READ

Employee Engagement

Travel and Hospitality

Under Pressure: How Rising Guest Expectations Impact Employee Churn

Ahh, summer vacation. The chance to get away from it all... unless you work in the hospitality ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Customer Experience

Technology

Travel and Hospitality

Top Ways AI is Transforming Guest Experience: Lessons to Take Home

What do frequent flyer Alex, pan-US corporate sales head Meisha, and fashion model Nikita have ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Customer Experience

Travel and Hospitality

Leisure Travel Expectations for 2024

What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...

Gordon Polovin

January 20, 2025 | 6 MIN READ

Customer Experience

Travel and Hospitality

3 CX Trends Transforming the Hospitality Industry

The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...

Gordon Polovin

November 25, 2024 | 9 MIN READ

Best Practices

Customer Experience

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and revie...

Cherie Foo

November 22, 2022 | 8 MIN READ

Best Practices

Customer Experience

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious....

Cherie Foo

November 15, 2022 | 7 MIN READ

Best Practices

Customer Experience

Technology

Travel and Hospitality

How To Use Tech To Delight Your Guests

It’s 2022, and it’s time for hotels to step it up. Gone are the days of making your gues...

Cherie Foo

May 30, 2023 | 8 MIN READ

Best Practices

Travel and Hospitality

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...

Cherie Foo

November 1, 2022 | 7 MIN READ