Customer Experience

Travel and Hospitality

The Greener Path to Sustainable Guest Satisfaction

Have you noticed an increasing number of businesses going green? Whether it’s fashion houses ...

Disha Sanghvi

February 3, 2025 | 9 MIN READ

Travel and Hospitality

Personalization with AI: Guest Experiences that Impress

Artificial Intelligence (AI) has changed the way we view the world. With businesses leveraging ...

Disha Sanghvi

October 2, 2024 | 6 MIN READ

Employee Engagement

Travel and Hospitality

Under Pressure: How Rising Guest Expectations Impact Employee Churn

Ahh, summer vacation. The chance to get away from it all... unless you work in the hospitality ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Customer Experience

Technology

Travel and Hospitality

Top Ways AI is Transforming Guest Experience: Lessons to Take Home

What do frequent flyer Alex, pan-US corporate sales head Meisha, and fashion model Nikita have ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Customer Experience

Travel and Hospitality

3 CX Trends Transforming the Hospitality Industry

The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...

Gordon Polovin

November 25, 2024 | 9 MIN READ

Best Practices

Customer Experience

6 Ways to Elevate Travel and Hospitality CX

Travel can be a transformative experience, bringing people closer to their inner selves with ev...

Disha Sanghvi

June 27, 2023 | 6 MIN READ

Best Practices

Customer Experience

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and revie...

Cherie Foo

November 22, 2022 | 8 MIN READ

Best Practices

Customer Experience

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious....

Cherie Foo

November 15, 2022 | 7 MIN READ

Best Practices

Travel and Hospitality

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...

Cherie Foo

November 1, 2022 | 7 MIN READ

Best Practices

Travel and Hospitality

9 Tips to Improve Hotel Guest Experience

One of the most important things that a hotel can do is to provide their guests with a good exp...

Cherie Foo

October 25, 2022 | 6 MIN READ