Customer Experience

Employee Engagement

AI and EX: The Power Couple Behind Exceptional CX

Gabriel was working on replying to customer complaints and queries, but the workload was simply...

Disha Sanghvi

August 30, 2023 | 7 MIN READ

About Sogolytics

Customer Experience

Survey Types

NPS: Turning Detractors Into Promoters

A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...

LeTeisha Newton

May 8, 2023 | 3 MIN READ

Best Practices

Customer Experience

Did You Deliver on CX Last Year?

The new year is filled with a rush of excitement, as companies set new targets and plan the pat...

Jake Burgess

January 8, 2024 | 6 MIN READ

Best Practices

Customer Experience

Survey Types

8 Reasons Why NPS and eNPS Matter

Net Promoter Score—known as NPS, or eNPS when it’s applied to employees—is an important m...

LeTeisha Newton

October 12, 2022 | 4 MIN READ

Customer Experience

Survey Types

CX Metrics: How is NPS Calculated?

Could there really be one question to rule them all? As we continue our deeper look at CX me...

LeTeisha Newton

September 9, 2022 | 3 MIN READ

Customer Experience

Buzzword Decoded: What is NPS Really?

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...

LeTeisha Newton

September 2, 2022 | 4 MIN READ

About Sogolytics

Feature Focus

This Just In! July Release Highlights

With temperatures rising, it takes a rare dedication to push ahead with just about any effort -...

Melissa Krut

July 28, 2022 | 6 MIN READ

Best Practices

Customer Experience

General

8 Useful CX Metrics to Inform Your Strategy

Having a dedicated CX strategy is important for any company in a market that prioritizes experi...

LeTeisha Newton

June 3, 2022 | 9 MIN READ

Customer Experience

Financial Services

Customer Loyalty in Banking: From Detractors to Promoters in Six Months

Customer loyalty is crucial for any business, but in banking, it’s particularly critical. Wit...

Jason Smith

May 30, 2023 | 4 MIN READ

Customer Experience

Advantages of Conducting Customer Satisfaction Surveys

There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...

Gordon Polovin

December 22, 2021 | 6 MIN READ