Best Practices

Customer Experience

Employee Engagement

General

Engagement In 3 Simple Steps

Sure, we talk a lot about surveys, but engagement is really a big deal. And on this special day...

Melissa Krut

September 20, 2019 | 3 MIN READ

Customer Experience

Do you create delightful experiences for your customers?

In the drive to create delightful experiences and exceed customer expectations, companies begin...

Ann Heatherington

November 18, 2024 | 2 MIN READ

Customer Experience

Ask your customers for real feedback.

Any business with customers is in the "people" business. You can excel in every aspect of ru...

Ann Heatherington

May 6, 2021 | 1 MIN READ

Customer Experience

Discover how your dissatisfied customers really feel before it’s too late.

For every dissatisfied customer who bothers to complain, 26 other customers remain silent. &...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Best Practices

Customer Experience

Employee Engagement

Fall for Fall – What’s Not to Love?

Here in the U.S., it’s officially been Fall for a grand total of 11 days and I can certainly ...

Lauren Franco

November 21, 2023 | 3 MIN READ

Customer Experience

Amazon Prime Day: If You Build It They Will Shop

Prime Day was last week and it was a jungle out there - in fact, an Amazon jungle.  Tech g...

Lauren Franco

September 16, 2019 | 3 MIN READ

Customer Experience

Enhancing Client Experience in the Insurance Industry

What do you want to be when you grow up?  We’ve all been asked the question, but how many of...

Sogolytics

October 26, 2023 | 3 MIN READ

Customer Experience

Customer Service in the Age of Customer 3.0

We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...

Sogolytics

December 2, 2022 | 5 MIN READ

Customer Experience

Are You Happy with Customers’ Perceptions of Your Brand?

To say that 2016 wasn’t the best of years for tech giant Samsung is probably putting it mildl...

Sogolytics

September 17, 2019 | 4 MIN READ

Customer Experience

Build, Measure and Engage with Loyal Customers – It’s Easy

According to Accenture’s 2016 Global Consumer Pulse Survey, 78% of consumers report they are ...

Sogolytics

May 30, 2020 | 4 MIN READ