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Women aren't new to business—they’ve been fighting for their place since the 18th century and haven’t looked back—but there are many industries that are still predominantly male. The tech and cybersecurity industry, in particular, is one where they’ve never had equal seats at the table. As we continue our conversation…

We live in an era where customer support teams are regularly overloaded with requests, but companies struggle to justify investment in additional hands. One solution has emerged in recent years that’s incredibly popular for its low cost and ease of adoption — chatbots. However, for all that chatbots can help…

In 2020 and 2021, Zoom, Webex, Microsoft Teams, and other collaboration platforms probably convinced you of the need for virtual reality in everyday interactions and professional development (PD) to help build your workforce. But what if you really could deploy virtual reality (VR) and augmented reality (AR) professional development to…

Movie distribution forever changed at the start of 2021. Besides many theater chains being fully or partially shut down, Warner Brothers announced that all of their movies in 2021 will be released on HBO Max at the same time as theaters, which led to some vocal uproar of those who highly…

If you had a hammer, would you: (a) Hammer in the morning, hammer in the evening, all over this land (b) Expect the hammer to build you a house If you chose (a), you're probably a fan of folk songs, a DIYer, or both. If you chose (b), you're one…

Whitelisting, also called safelisting, is a security measure that IT administrators take which allows computers or mobile devices to only run approved applications. It also refers to instances when IT administrators set rules that make sure certain email addresses are not caught by the spam filter or when they allow…

It’s common for business owners to feel like they need to have all the answers. They alone bear the responsibility for innovation, ideation, and uncovering the next key developments of their product and service. And of course, the most successful companies do nothing of the sort. They hire brilliant thinkers…

Determining the quality of tools used in your business—whether that is software, apps, or anything in between—can often be a head-scratching endeavor. Quality is by far the most important factor when it comes to software, but how do we know what makes a good tool? To some, it can mean…

Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter, waiting for your turn to be served. The idea was quickly adopted by the tech world to ensure a systematic follow-up for all incoming requests. Now, ‘ticket’ in the world of business nearly always…

Online much?   The internet plays a significant role today in all of our lives, from young children to older adults and everyone in between. According to Pew Research Center, when they started tracking internet use back in 2000, close to half of all adults used the internet. Today, nine…

Know Better, Do Better: Top 10 Women in Tech

The Pros and Cons of Chatbots in Customer Service

Professional Development Predictions for 2022

The Future of New Media Releases in Relation to Movie Theaters and Streaming Services

Great Techspectations: Making Technology Do It All So We Don’t Have To

What’s the Deal with Whitelisting?

How Customer-Led Product Improvement Can Supercharge Your Business

Ten Things to Consider in Your End of Year Tool Evaluation

Ticket to the Future: Smarter Feedback Management

The Risks of Living More of Your Life Online