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Best Practices
Employee Engagement
Technology
Know Better, Do Better: Top 10 Women in Tech
Women aren't new to business—they’ve been fighting for their place since the 18th century a...
LeTeisha Newton
May 30, 2023 | 4 MIN READ
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
February 10, 2022 | 6 MIN READ
Employee Engagement
Professional Development Predictions for 2022
In 2020 and 2021, Zoom, Webex, Microsoft Teams, and other collaboration platforms probably conv...
Kathy Edens
December 4, 2021 | 6 MIN READ
Customer Experience
The Future of New Media Releases in Relation to Movie Theaters and Streaming Services
Movie distribution forever changed at the start of 2021. Besides many theater chains being full...
Adam Spencer
June 3, 2023 | 4 MIN READ
Customer Experience
Employee Engagement
General
Technology
Great Techspectations: Making Technology Do It All So We Don’t Have To
If you had a hammer, would you:(a) Hammer in the morning, hammer in the evening, all over t...
Melissa Krut
May 30, 2023 | 6 MIN READ
Best Practices
Feature Focus
What’s the Deal with Whitelisting?
Whitelisting, also called safelisting, is a security measure that IT administrators take which ...
Kendall Place
June 8, 2023 | 4 MIN READ
Best Practices
Customer Experience
Market Research
How Customer-Led Product Improvement Can Supercharge Your Business
It’s common for business owners to feel like they need to have all the answers. They alone be...
Jake Burgess
June 24, 2021 | 6 MIN READ
Best Practices
General
Ten Things to Consider in Your End of Year Tool Evaluation
Determining the quality of tools used in your business—whether that is software, apps, or any...
Jake Burgess
June 8, 2023 | 6 MIN READ
About Sogolytics
Ticket to the Future: Smarter Feedback Management
Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter...
Sacha Gragg
October 22, 2020 | 3 MIN READ
Best Practices
General
The Risks of Living More of Your Life Online
Online much? The internet plays a significant role today in all of our lives, from...
Kathy Edens
June 7, 2023 | 5 MIN READ