Best Practices

Customer Experience

How to Apply Active Listening to Improve Client Relationships

Strong customer relationships are key to business success. If you can’t connect with clients,...

Jenn Goddu

July 25, 2022 | 4 MIN READ

About Sogolytics

Best Practices

Employee Engagement

Feature Focus

The 15 Best Employee Engagement Software Options for 2022 and Beyond

What is an employee engagement platform? A highly functional employee engagement platform is t...

Gordon Polovin

September 25, 2023 | 15 MIN READ

Best Practices

Employee Engagement

Much Ado About Active Listening in the Workplace

Look into employee engagement and you’re likely to read this advice: Listen to your employees...

Jenn Goddu

July 10, 2022 | 5 MIN READ

Best Practices

Employee Engagement

Mentoring vs. Coaching: What’s the Difference?

You want to improve your career prospects or professional skills. You’ve heard of both coachi...

Jenn Goddu

April 23, 2025 | 5 MIN READ

About Sogolytics

Customer Experience

15 Best Customer Experience (CX) Software – Sogolytics Blog

Looking for a customer experience software solutions? You're not alone! Customer experience sol...

Gordon Polovin

February 12, 2025 | 13 MIN READ

Financial Services

Let’s #CUImagine: Carolinas Credit Union League Annual Meeting

The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the...

Melissa Krut

June 27, 2022 | 4 MIN READ

Best Practices

Customer Experience

Survey Types

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...

LeTeisha Newton

August 23, 2024 | 4 MIN READ

Best Practices

Employee Engagement

How to Find a Work Mentor Who is Right for You

You know that partnering with a mentor at work can give you access to a valuable sounding board...

Jenn Goddu

June 21, 2022 | 6 MIN READ

Customer Experience

Buzzword Decoded: What is CSAT Really?

CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...

LeTeisha Newton

June 10, 2022 | 4 MIN READ

Best Practices

Employee Engagement

General

6 Benefits of Mentoring in the Workplace

Research the career trajectories for CEOs of Fortune 100 companies, and you can count on certai...

Jenn Goddu

February 21, 2025 | 11 MIN READ