Best Practices

General

Technology

This Should Be A Blog

If you're anything like me, your mind never stops. On some days, it's the classic monkey mind, ...

Melissa Krut

January 3, 2024 | 4 MIN READ

Consulting

Customer Experience

AI and Tech in Consulting: Transforming CX

Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...

Ruma Malia

December 22, 2023 | 6 MIN READ

General

How Does Technology Influence Our Lives?

Technology has become an integral part of our lives, revolutionizing the way we work, communica...

Cherie Foo

June 28, 2024 | 7 MIN READ

Customer Experience

Financial Services

How AI Can Transform CU Member Experience

In today’s dynamic financial landscape, consumers have plenty of choice. At the personal b...

Disha Sanghvi

November 8, 2023 | 5 MIN READ

Employee Engagement

AI Awareness: Ethics and Employee Engagement

Artificial Intelligence (AI) is advancing at lightning pace, finding its way into experiences a...

Disha Sanghvi

January 28, 2024 | 6 MIN READ

Customer Experience

Top 7 Digital CX Strategy Trends

This is the second part of a two-part Digital Customer Experience Strategy series. The first pa...

Gordon Polovin

October 31, 2023 | 7 MIN READ

Healthcare

AI in Healthcare: 7 Pitfalls to Avoid

Beverly Crusher is starting a digital health company aiming to bring Artificial Intelligence (A...

Sarah Faiz

July 27, 2023 | 4 MIN READ

Best Practices

Employee Engagement

Harnessing AI for Personal Development

Ever wonder how Instagram magically suggests a post you adore from an account you don't follow?...

Disha Sanghvi

July 21, 2023 | 5 MIN READ

Customer Experience

Healthcare

Building Patient Trust in AI Healthcare

Anna, a hardworking mother, was worried. Her little boy was not doing well. On top of that, the...

Sarah Faiz

July 18, 2023 | 5 MIN READ

Best Practices

Employee Engagement

Embracing Change: AI in HR

In today’s rapidly evolving technological landscape, AI powered technologies are making their...

Phillip Pinero

September 11, 2023 | 4 MIN READ