Customer Experience

Professional Development

How to Use Critical Thinking to Provide Better Customer Service

In today's competitive business landscape, exceptional customer service is a cornerstone of suc...

Cherie Foo

January 31, 2025 | 11 MIN READ

Employee Engagement

4 Reasons Why Over-Apologizing at Work Hurts EX

As he mumbled “Sorry” for perhaps the tenth time that day, Glenn wondered where all the apo...

Ruma Malia

May 9, 2024 | 6 MIN READ

Employee Engagement

How to Motivate Your Team at Work: 7 Strategies for Success

Enrique has a talented team at work. The people he manages are highly skilled, bring a breadth ...

Jenn Goddu

March 28, 2024 | 6 MIN READ

Employee Engagement

How to Develop and Support Microcultures

We all know that culture counts, and we're asked to focus on "the big picture" so often that "t...

Jenn Goddu

February 29, 2024 | 5 MIN READ

Employee Engagement

General

GIFs That Keep on Giving Positive Corporate Culture

To start with, you should know that I’m on team “gif” versus “jiff”. Wordplay and bey...

LeTeisha Newton

November 9, 2023 | 11 MIN READ

Employee Engagement

Why Do Microcultures at Work Matter?

If culture counts (and we'll agree it does!), does a microculture count... less? When he’s...

Jenn Goddu

March 28, 2024 | 5 MIN READ

Employee Engagement

Professional Development

Change Management: Rethinking L&D Strategies

Sogolytics · Change Management: Rethinking L&D Strategies | Sogolytics BlogCast Techn...

Ruma Malia

September 28, 2023 | 5 MIN READ

Customer Experience

Employee Engagement

How Leadership Affects Company Culture and Its Impact on CX

Sogolytics · How Leadership Affects Company Culture and Its Impact on CX | Sogolytics BlogCast...

LeTeisha Newton

September 26, 2023 | 7 MIN READ

Customer Experience

How Leadership Affects CX: Building a Foundation for Customer Experience Excellence

Sogolytics · How Leadership Affects CX: Building a Foundation for CX Excellence | Sogolytics B...

LeTeisha Newton

August 22, 2023 | 7 MIN READ

Best Practices

Employee Engagement

Harnessing AI for Personal Development

Ever wonder how Instagram magically suggests a post you adore from an account you don't follow?...

Disha Sanghvi

July 21, 2023 | 5 MIN READ