Results for : credit unions

What Makes Credit Union Members Leave?

Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode well for the health of a credit union, while constant churn and poor retention rates can be harbingers of doom. In our last piece from this series, we examined why member retention is…

9 Reasons to Love Credit Unions

Why do we love credit unions? On I Love My Credit Union Day, International Credit Union Day®, and every day... let us count a few of the whys! 1. Credit unions have members.  While every organization has customers, internally and externally, credit unions serve members in the cooperative model. As…

Continuing Development: Experience Learning Live!

One thing we know to be true: Employees are more likely to stick around when they feel valued. Yes, the same is true of customers -- but we hear about CX all the time! Whether you call it customer experience, member experience, or simply paying the bills, business just doesn't…

Top 5 Takeaways: 2022 CUNA OME & Tech Councils Conference

You know how sometimes you go on a trip and come back with tons of things to share -- but your friends only want to see the pictures? We get it! We have so many great stories from our amazing trip to CUNA Operations & Member Experience and Tech Councils…

Should Your Credit Union Go Branchless?

Citi Bank is the fourth-largest financial institution in the country. And for nearly two decades, Sumeet Grover helped Citi reach its full potential, working his way up to the head of digital, mobile, product and spend engagement marketing at Citi and perfecting the company’s mobile app and mobile banking features…

Where Sogolytics is Going: Upcoming Events

For many, Labor Day weekend means the end of travel and summer adventures. For us, it's time to take this (re!)brand new Sogolytics show on the road! Here are a few of the events we're attending in Q3. NAFCU Congressional Caucus September 11-14, Washington, D.C. In a few weeks, we'll…

3 Ways Credit Unions Can Attract More Young Members in 2022

In 2020, Millennials overtook Baby Boomers as America’s largest living adult generation, and industries of all types did their best to appeal to the younger cohort’s unique preferences. Generation Z (those born between 1997 and 2012, currently ages 10 to 25) is nearly as sizeable, and every day, more Zoomers…

Let’s #CUImagine: Carolinas Credit Union League Annual Meeting

The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the Carolinas Credit Union League Annual Meeting got it all right -- including the perfect weather! Imagine 2022, held in Myrtle Beach, South Carolina, was full of good fun, great conversations, and amazing views. Still, this wasn't…

SCUCE 2022: Credit Union Magic in Orlando

Orlando, Florida, is seen by many as a totally magical place. Perhaps it's the beautiful weather, perhaps it's the golf, or perhaps it's the world-famous theme park down the road...? For many, the answer is "all of the above", and members of the League of Southeastern Credit Unions & Affiliates…

Top 7 EXCEL 22 Favorites: NYCUA Annual Meeting Highlights

Credit union industry events are driven by one major idea and EXCEL 22, the New York Credit Union Association's 2022 Annual Meeting, was no exception. “Celebrating people helping people” was a clear theme of the event, and if the goal was to make attendees feel recharged, re-energized, and reconnected with…

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