Results for : credit unions

CrossState Reconnect 2022

What better way to kick off the summer than a trip to the beach? Make it a credit union conference, too, and we're there! As we all transition back to "real life" get-togethers, CrossState Credit Union Association's Annual Conference was appropriately titled "Reconnect". CrossState CUA, which consists of member credit…

Learn, Lead, Advocate: Lessons from Mountain West’s Annual Meeting

When you come from a state without snow-capped mountains, the Colorado skyline (and the altitude!) can take your breath away. If you're attending an event full of credit union leaders dedicated to making a positive impact, though, you'll fill right back up with fresh air and inspiration! Held in Colorado…

Why Are We Here? CU FinHealth and the Value of Financial Well-Being

If you believe that it is the role of financial institutions to simply hold onto peoples' money for a while and then give it back to them, you'd have learned a lot at CU FinHealth last week! Now in its sixth year, "CU FinHealth brings industry leaders together to examine…

Personalization vs. Privacy: How Credit Unions Can Find the Balance

Today, consumers are living in the golden age of personalization. Movie and music streaming services recommend films and albums based on an individual’s unique viewing and listening history. Online retailers email shoppers to let them know when their favorite items are back in stock or on sale. Massive brands are…

VACUL Ignite 2022: The Common Wealth of Credit Unions

One thing we love about partnering with credit unions is the value they place on providing outstanding experiences. Whether it's improving member experience or employee experience, creating new products and services to meet community needs, or growing understanding through education and development programs, credit unions know that experience matters. So,…

Are your credit union members ready for ITMs?

ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a “next step” in the technology’s evolution. While an ATM mostly just dispenses cash, an ITM features a video screen that allows credit union members to speak directly to a live teller and…

We’re at Our Best When We All Get Together: See You at the Upcoming Credit Union Events!

The credit union industry is home to people-first and community-first innovation – across products, services, and in-person experiences. That’s why we at Sogolytics look forward to attending a number of credit union industry events in Q2. Are you going to be there, too? Are you driven by the idea of…

#CreditUnionGrowth

Some of our favorite clients are credit unions, and one of our favorite topics is growth, so it's no surprise that this week found us in Greenville, South Carolina, for a Strategic Growth Conference hosted by NAFCU (The National Association of Federally-Insured Credit Unions). Beautiful weather, great sessions, and awesome…

Customer Loyalty in Banking: From Detractors to Promoters in Six Months

Customer loyalty is crucial for any business, but in banking, it’s particularly critical. With so many competitive pressures from traditional financial institutions, fintech, and evolving customer demand, it’s more important than ever for banks and credit unions to better understand their customers – and how to win their loyalty. In…

Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking

On November 10, Sogolytics hosted a webinar titled “Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking.” The webinar explored the key drivers of the customer and member experience and how they can help financial institutions to optimize engagement and boost satisfaction and loyalty. Challenges facing financial institutions Today’s…

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