Customer Experience

Feel the Burn: The Pandemic’s Impact on Health Clubs and Gyms

When the pandemic hit, it put all of us into a state of universal uncertainty. At the center of...

Gordon Polovin

January 31, 2022 | 6 MIN READ

Customer Experience

Financial Services

Customer Loyalty in Banking: From Detractors to Promoters in Six Months

Customer loyalty is crucial for any business, but in banking, it’s particularly critical. Wit...

Jason Smith

May 30, 2023 | 4 MIN READ

Customer Experience

COVID-19 and the Country Club Membership Experience

When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...

Gordon Polovin

August 8, 2023 | 8 MIN READ

Customer Experience

Employee Engagement

Using the “Head, Heart, Hands” Model to Embrace Customer Success

It’s well-established that the companies that enjoy the most success over the long-term are t...

Jake Burgess

May 7, 2025 | 8 MIN READ

Best Practices

Customer Experience

Market Research

CX Culture and Your SEO Strategy

Customer experience in modern times cannot escape some online engagement, and in many cases, en...

Gordon Polovin

January 15, 2022 | 6 MIN READ

Customer Experience

Sales Enablement and How It’s Changing B2B Customer Experience (CX)

Traditionally, businesses selling products and services to other businesses (commonly referred ...

Gordon Polovin

January 4, 2022 | 6 MIN READ

Customer Experience

Real Estate

Customer Experience Trends in a Hot Real Estate Market

The latest trends gathering fast traction and driving the markets to new highs have surprised e...

Gordon Polovin

December 23, 2022 | 9 MIN READ

Customer Experience

Advantages of Conducting Customer Satisfaction Surveys

There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...

Gordon Polovin

December 22, 2021 | 6 MIN READ

Customer Experience

Building an Effective CX Strategy

Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US...

Gordon Polovin

November 29, 2024 | 7 MIN READ

About Sogolytics

Best Practices

General

Before You Host Another Webinar, Consider This

Hosting a webinar can be a great way to connect with customers or promote your brand. However, ...

Shrutika Desai

December 7, 2021 | 4 MIN READ