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Results for : CX

Creating Airline Passenger Experiences Travelers Will Love

Airlines are known for their commitment to prioritizing passengers’ air travel experience. Right? As someone with over 10 years of industry experience, I certainly think so, and all my industry connections agree. But then we keep seeing all these disappointing statistics and headlines: Consumer complaints against airlines rise more than…

Retail Stores Should Have Websites—Even Without eCommerce

If you listen to all the noise on the internet, you’d probably believe that brick-and-mortar retail was sleeping with the fishes. “If you’re not selling online and scaling to new markets with fast-deployment growth strategies and a cutting-edge digital experience, you’re dead!” Now if you’re actually in the physical store…

This Just In! July Release Highlights

With temperatures rising, it takes a rare dedication to push ahead with just about any effort -- let alone sprint forward (unless it's into the shade!). But never fear! Far from melting into a midsummer muddle, our team has indeed been pushing through the heat to bring you something fresh…

3 Ways Credit Unions Can Attract More Young Members in 2022

In 2020, Millennials overtook Baby Boomers as America’s largest living adult generation, and industries of all types did their best to appeal to the younger cohort’s unique preferences. Generation Z (those born between 1997 and 2012, currently ages 10 to 25) is nearly as sizeable, and every day, more Zoomers…

Radiology’s Pivotal Role in Closing Healthcare Gaps

Health administration connecting with massive shifts in imaging technology has created the need for a different approach to radiology. Slotting it into our lifestyles with other medical resources has been and continues to be challenging. However, there's little argument that, as a specialization, it has always been at the cutting…

How to Apply Active Listening to Improve Client Relationships

Strong customer relationships are key to business success. If you can’t connect with clients, you risk wasting resources, demotivating your team, and putting revenue in jeopardy. Effective listening skills can help drive customer engagement and satisfaction. This article explores how to apply active listening to improve client relationships. Applying active…

How Independent Consultants and Small Firms Can Tackle More Projects

Many consulting firms are currently enjoying boom times—particularly those that cater to thriving, in-demand sectors. For example, a recent study released by AMA Research found that the risk management consulting market is currently booming globally, with key players like Deloitte, Aon, and Marsh leading the way. But some thriving consulting firms…

Listening to Traveler Feedback Today is Key to an Airline’s Success Tomorrow

It’s no secret that the aviation industry has been one of the sectors most impacted by the COVID-19 pandemic. Unprecedented health and safety concerns in combination with travel restrictions resulted in air traffic coming to a standstill and passengers deserting airports for several months. On top of that, Russian aggression in…

Four Critical Contributors to Improved Radiology Proficiency: Teleradiology, Patient Relations, Primary Care, and Interventional Image Interpretation

Sub-specialization is a powerful trend driving the radiology profession in 2022. Indeed, university hospital settings and large hospital-based, non-academic practice groups are leading the charge. Thus, they're reinforcing an appreciation for developing a high level of expertise - super-specialists, if you will. So, subspecialties like neuroradiologists (spinal image interpreters), pediatric,…

How to Reverse the Decline in Hotel Guest Satisfaction in 2022

For the hotel industry in 2022, it’s a classic case of “good news, bad news.” The good news? In general, the industry is continuing to rebound from the depths of the pandemic. In the United States specifically, occupancy rose sharply from January through March, according to research by HotStats. Although…

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