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Showing results for : CX
Customer Experience
COVID-19 and the Country Club Membership Experience
When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...
Gordon Polovin
August 8, 2023 | 8 MIN READ
Customer Experience
Employee Engagement
Using the “Head, Heart, Hands” Model to Embrace Customer Success
It’s well-established that the companies that enjoy the most success over the long-term are t...
Jake Burgess
January 19, 2022 | 5 MIN READ
Best Practices
Customer Experience
Market Research
CX Culture and Your SEO Strategy
Customer experience in modern times cannot escape some online engagement, and in many cases, en...
Gordon Polovin
January 15, 2022 | 6 MIN READ
Customer Experience
Sales Enablement and How It’s Changing B2B Customer Experience (CX)
Traditionally, businesses selling products and services to other businesses (commonly referred ...
Gordon Polovin
January 4, 2022 | 6 MIN READ
Customer Experience
Advantages of Conducting Customer Satisfaction Surveys
There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...
Gordon Polovin
December 22, 2021 | 6 MIN READ
Customer Experience
Building an Effective CX Strategy
Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US...
Gordon Polovin
March 15, 2024 | 7 MIN READ
About Sogolytics
Best Practices
General
Before You Host Another Webinar, Consider This
Hosting a webinar can be a great way to connect with customers or promote your brand. However, ...
Shrutika Desai
December 7, 2021 | 4 MIN READ
Customer Experience
Financial Services
Customer Experience (CX) Trends in Financial Services in 2024
It's the busiest shopping season of the year, and companies are working hard to get you to spen...
Gordon Polovin
January 8, 2024 | 10 MIN READ
Customer Experience
3 Ways Emotional Intelligence Can Improve Your Customer Experience
Want to connect better with your customers? Speak to their emotions!This is especially impo...
Disha Sanghvi
March 15, 2024 | 5 MIN READ
Customer Experience
Why You Should Offer Professional Development to Your Customers
Do your customers reach out with frequently asked questions? While a FAQ section on your websit...
Kathy Edens
November 16, 2021 | 5 MIN READ