Employee Engagement

Optimizing employee experience: How does language figure into the picture?

How diverse is America really?  The USA in the 21st century is a cultural hodgepodge that com...

Gordon Polovin

May 29, 2020 | 6 MIN READ

Customer Experience

How WFH Will Boost Your CX

How can you equate the current supply and demand market with the shut-down environment in today...

Kathy Edens

July 1, 2021 | 5 MIN READ

Employee Engagement

What is eNPS, and is it all that important?

eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...

Gordon Polovin

May 24, 2020 | 8 MIN READ

Employee Engagement

Survey Types

Organization Quizzes = Employee Engagement and Employee Job Satisfaction 

Training and employee quizzes in the digital era These days the employee experience (EX) recei...

Gordon Polovin

May 21, 2020 | 6 MIN READ

General

Crisis Communication: Grace Under Pressure

Not everything is about business. One contributor reflects on the humanity and humility require...

Andrew Cartwright

October 29, 2024 | 6 MIN READ

Employee Engagement

How to Succeed in Employee Performance Management with Best Practices (& Trying!)

"How to Succeed in Business Without Even Trying" may make a great musical, but in real life, mo...

Gordon Polovin

April 23, 2025 | 8 MIN READ

Employee Engagement

General

Strange Days: Staying Active During COVID-19

As we continue through this ongoing pandemic era, it can be harder and harder to motivate ourse...

Rob De Leon

May 4, 2020 | 8 MIN READ

Employee Engagement

Survey Types

Stop the Churn: Employee Satisfaction and Retention Rates

How satisfied are your employees? The answer might matter more than you think. The satisfact...

Kate Palmer

May 28, 2021 | 5 MIN READ

Customer Experience

Employee Engagement

Carefully selected workplace incentives that cost little to nothing but pay off big

Your most valuable asset is not one that stands out directly on a balance sheet, with numbers n...

Gordon Polovin

March 28, 2024 | 7 MIN READ

Best Practices

Customer Experience

General

6 Suggestions to Tackle Customer Experience in Times of Crisis

We’ve been hearing a lot during the COVID-19 pandemic about frontline workers. From doctors a...

Jenn Goddu

April 15, 2020 | 6 MIN READ