Results for : EX

How WFH Will Boost Your CX

How can you equate the current supply and demand market with the shut-down environment in today’s COVID-19 pandemic? Foremost, most businesses don’t stop; they pivot. Progressive companies take advantage of a work-from-home model that is boosting customer services while reassuring their customers that "business" is happening, albeit in a novel…

What is eNPS, and is it all that important?

eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for measuring employees' enthusiasm for their place of work. It comes down to calculating the extent of a respondents' willingness to talk about their employee experience (i.e., EX) in a positive light. It's a fact that…

Organization Quizzes = Employee Engagement and Employee Job Satisfaction

Training and employee quizzes in the digital era These days the employee experience (EX) receives a great deal of attention. Companies spend billions of dollars on training staff, which is why there's so much fuss around organization quizzes amongst other learning considerations. We've come a long way since the industrial…

Crisis Communication: Grace Under Pressure

Not everything is about business. One contributor reflects on the humanity and humility required of us all to communicate and cooperate during the current crisis.   Staying Centered in Unbalanced Times I'm going to try to keep this brief. In times of stress, I tend toward extremes in my work,…

How to Succeed in Employee Performance Management with Best Practices (& Trying!)

"How to Succeed in Business Without Even Trying" may make a great musical, but in real life, most successful ventures require a bit of effort.   Employee Performance management is a macro concept, embracing broad company objectives. It's the opposite of divisional thinking that may or may not help the…

Strange Days: Staying Active During COVID-19

As we continue through this ongoing pandemic era, it can be harder and harder to motivate ourselves to just regularly get up and stay active. Personal health through exercise is still as important as discussions on ways to keep COVID-19 at bay. More and more countries and states are dealing…

Stop the Churn: Employee Satisfaction and Retention Rates

How satisfied are your employees? The answer might matter more than you think. The satisfaction of your employees is of paramount importance. It determines their level of commitment and by association also their productivity. Employee satisfaction is a measure of their contentment and satisfaction in their roles and at the…

Carefully selected workplace incentives that cost little to nothing but pay off big

Your most valuable asset is not one that stands out directly on a balance sheet, with numbers neatly tucked away in the black column. You can't readily trade it, collect it, or sell it to a third party. Neither can you go to a vendor and buy it. It doesn't…

6 Suggestions to Tackle Customer Experience in Times of Crisis

We’ve been hearing a lot during the COVID-19 pandemic about frontline workers. From doctors and police officers to truck drivers and grocery store clerks, our lives would be much more difficult without their ongoing service, and they deserve our deep appreciation.   Are you also thinking about your frontline employees?…

Two Feedback Surveys That Will Change Your Business in 2021 and Beyond

Creating a meaningful difference in business these days, especially in a competitive marketplace, rewards CEOs who can see the bigger picture. Again and again, feedback from two critical groups delivers forward thinkers the edge they're looking for:   Company customers and CX (customer experience) Company employees and EX (employee experience)…

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