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Technology isn’t just disrupting the way business is done. It is also impacting the efficacy and expectations related to employee skills, including top talent. Such rapid transformation, along with economic uncertainty, is leading to high performance-related stress for employees. As a talent management professional, this makes your job harder. Somehow,…

Whew, it’s been a long road, but we made it! We’re on the home stretch now in our Leadership CX series, and we’ve explored a lot together. We know that great leaders are looking for opportunities to continue to grow, and we hope that these tips can help inspire development…

Having a holistic view of the customer in customer experience is essential for creating meaningful and effective interactions, building lasting relationships, and ultimately driving business success. It aligns business strategies with customer needs and helps organizations adapt and thrive in a rapidly changing market. It’s no wonder CX continues to…

Sogolytics · How Leadership Affects Company Culture and Its Impact on CX | Sogolytics BlogCast Welcome back to our series focused on looking at how leadership affects CX! Catching up? Previously, we explored the relationship between leadership and customer experience (CX) and how effective leadership contributes to building a foundation…

Sogolytics · How Leadership Affects CX: Building a Foundation for CX Excellence | Sogolytics BlogCast There is one undeniable truth for any organization: leadership plays a pivotal role in shaping overall success, and the impact of leadership is felt throughout the entire customer journey. As it should be, the customer's…

We’ve all seen it happen. A new management position opens up within the company. After a couple rounds of interviews, your jaw hits the floor when Steve, a 20-year career man with the empathy of a door stop, lands the role. Prioritizing time-in-company is not a problem—retaining skills and knowledge…

There's no doubt that engaged employees are more productive, innovative, and invested in your success. So why aren't more employers investing in their employees? According to Gallup’s latest study, only 32% of current full- and part-time employees in the US are engaged. Numbers have been low since a drop in…

It's clear that being a truly customer-first business brings tremendous benefits in terms of customer loyalty, retention and market share. As a result, the transition towards customer-centric cultures has been one of the biggest business trends of recent years. In order to successfully manage that transition (and to maintain and…

When you come from a state without snow-capped mountains, the Colorado skyline (and the altitude!) can take your breath away. If you're attending an event full of credit union leaders dedicated to making a positive impact, though, you'll fill right back up with fresh air and inspiration! Held in Colorado…

From the average person's viewpoint, inflation is watching the prices of everyday consumables like food, gasoline, and clothes steadily rise at least monthly and sometimes weekly. In fact, US citizens and residents have experienced the fastest price increases in 39 years - undoubtedly a shock to the wallet. However, many…

Change Management: Rethinking L&D Strategies

How Leaders Affect Customer Brand Experience

How Leadership Can Foster a Holistic View of CX

How Leadership Affects Company Culture and Its Impact on CX

How Leadership Affects CX: Building a Foundation for Customer Experience Excellence

The Leadership Dilemma: Promoting Tenure Over Talent

The 2023 Must-Have Employee Benefit: Leadership Development

Do Businesses Need a Chief Experience Officer (CXO)?

Learn, Lead, Advocate: Lessons from Mountain West’s Annual Meeting

Leading the Charge: How CEOs Are Coping with Inflation in 2022