Employee Engagement

Technology

Talent + Tech: Optimizing Employee Experience

At the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led p...

Ruma Malia

January 23, 2024 | 5 MIN READ

Best Practices

Employee Engagement

Your Most Important Customers? Your Employees

Employee experience has become the term of the moment. Good employee experience is what HR prof...

Disha Sanghvi

March 9, 2023 | 5 MIN READ

Customer Experience

Employee Engagement

The Online Suggestion Box: A Robust Feedback Tool for Customers and Employees

Why is employee and customer feedback important? A company’s ROI connects closely to retaini...

Gordon Polovin

June 3, 2023 | 7 MIN READ

Customer Experience

Feature Focus

Beyond Surveys: The Age of Proactive Feedback Management

Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...

Disha Sanghvi

March 26, 2021 | 5 MIN READ

Best Practices

Customer Experience

Employee Engagement

Feature Focus

This Just In: Now What? (Raise a Dialogue!)

You collect feedback for a reason. Presumably, you need answers. But what happens when you rece...

Melissa Krut

July 1, 2021 | 4 MIN READ

Customer Experience

Round Out Your CX Program with Closed Loop Feedback Management

What? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...

Kendall Place

May 6, 2021 | 4 MIN READ

Customer Experience

Feature Focus

Meet SogoConnect: The Basics

Don’t get us wrong – we totally love feedback. What we don’t love, though, is feedback...

Melissa Krut

January 10, 2024 | 4 MIN READ

About Sogolytics

Ticket to the Future: Smarter Feedback Management

Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter...

Sacha Gragg

October 22, 2020 | 3 MIN READ

Customer Experience

Employee Engagement

Feature Focus

How Closed Is Your Loop (Really)?

If I had a nickel for every time I heard someone mention "closing the loop" or having a "two-wa...

Melissa Krut

October 22, 2020 | 5 MIN READ