Best Practices

Designing Accessible Experiences: Getting Started

Does your business cater to your entire audience? How thoughtful are your solutions and product...

Disha Sanghvi

November 25, 2024 | 6 MIN READ

Best Practices

5 Ways to Bridge the Employee Experience Gap

The world is rapidly transforming – and with it, how your employees perceive work and office ...

Disha Sanghvi

February 2, 2022 | 6 MIN READ

Best Practices

Best Ways to Fuel Positive Customer Relations 

Are your customers loyal? Do they trust your brand? As customer buying patterns evolve and c...

Disha Sanghvi

November 25, 2024 | 6 MIN READ

Best Practices

Webhooks: Everything You Need to Know

In an interconnected world, communication is critical – especially when it comes to applicati...

Disha Sanghvi

October 26, 2023 | 6 MIN READ

Best Practices

3 Ways Emotional Intelligence Can Improve Your Customer Experience

Want to connect better with your customers? Speak to their emotions! This is especially impo...

Disha Sanghvi

March 15, 2024 | 6 MIN READ

Best Practices

Going Green to Sustain the Customer Experience

Climate change is no longer a distant possibility, but a present reality. With global environm...

Disha Sanghvi

October 15, 2021 | 6 MIN READ

Best Practices

Reasons Not to Listen to Your Customers

In a world where the customer is at the heart of every business strategy, it feels counterintui...

Disha Sanghvi

September 28, 2021 | 6 MIN READ

Best Practices

Travel, Reinvented: Top Travel and Tourism Trends to Keep in Mind

For some countries, travel is opening up, and with it, new concerns around what the future of t...

Disha Sanghvi

September 4, 2021 | 6 MIN READ

Best Practices

Unlock Segmentation: Dive into the Details to Elevate Your Customer Experience

What really clicks with your customers? What makes them choose you over the competition? The...

Disha Sanghvi

August 19, 2021 | 6 MIN READ

Best Practices

The Perception Gap: Getting from Expectation to Reality

Sure, sales numbers matter, as do those key CX metrics you've been measuring (right?). But that...

Disha Sanghvi

June 3, 2023 | 6 MIN READ