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        Create professional-looking surveys in minutes with our easy-to-use online survey maker. Enjoy plenty of advanced design, distribution, and analytics options to get the answers you need.

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        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

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        Step up with our advanced survey solution.
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        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
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        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
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        Related Resources

        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoEX

        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        01Getting started with sogolytics 02Boost survey response rates 03Build custom reports in minutes 04Assessments: a total overview 05Best practices: design 06A deeper dive: advanced options 07What’s New?
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        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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        Create professional-looking surveys in minutes with our easy-to-use online survey maker. Enjoy plenty of advanced design, distribution, and analytics options to get the answers you need.

        Explore SogoSurvey
        Check out our easy-to-use online survey tool.
        Survey Design
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        Create your First Survey Project Getting Started With Sogolytics – Live Training Bank of Ready-to-Launch Survey Templates

        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

        Explore SogoCore
        Step up with our advanced survey solution.
        Take a Tour
        Our all-in-one platform simplifies project flows.
        Mobile App
        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        Pricing
        Explore our products and their prices in detail.
        About
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        15 Must-Know Features to Boost Survey Response Rates Build Custom Reports in Minutes – Live Training Bank of Ready-to-Launch Survey Templates

        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
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        Related Resources

        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        Pricing
        Explore our products and their prices in detail.
        About
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        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        • Employee Experience Overview
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        • Employee Journey
        • Employee 360 Feedback
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        See all Solutions
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
        Solutions
        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive 16Fitness
        Case Study
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        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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Last updated on: Mar 22, 2019

Essential Tools for a More Productive Workforce

by Sogolytics

Estimated Reading Time : 3 mins

In an episode of the 1990’s iconic sitcom, “Friends”, Chandler (Matthew Perry) was in the coffee shop boasting about his new laptop, quoting specs like 500MB hard drive, 12MB of Ram, a modem that transmits at over 28,000 BPS, and built-in spreadsheet capabilities. Wow. Imagine what an “essential tool” that could be for you today!

Today, terabyte drives (1,000,000 megabytes) are common for less than the cost of a 1994 400MB hard drive, 8GB of Ram is becoming standard (16GB is very affordable), and a modem that transmits at 28,000 BPS is obsolete.

Outdated technology is holding employees in the modern workforce back from driving process efficiency and productivity. Millennials in particular, believe that workplace technology and policies impede productivity. Furthermore, these technology issues are leading employees to download and use unauthorized applications, which can cause headaches for IT departments and serious security threats. By mobilizing your workforce with the right tools, technology, and connectivity, you can make them more productive, increase their job satisfaction, and attract the best talent.

Cloud-Based Collaboration & Productivity Tools

G Suite is an all-in-one solution from Google Cloud (formerly Google Apps). Its intelligent apps (Gmail, Docs, Drive, and Calendar) work simultaneously to provide an effective collaboration platform for your employees, no matter where in the world they are.

Online collaboration tools such as Slack or HipChat enable real-time communication. They make it easier to for team members to chat and stay up to speed in real time and keep everyone on the same page. The right tool for you depends on your needs.

Although instant messaging is today’s go-to communication, for businesses it’s vital to use an instant messaging app with end-to-end encryption to protect the security of proprietary data. There are a variety of apps to choose from, but one of the most popular, WhatsApp, recently implemented end-to-end encryption.

Business success relies on feedback—whether from customers, employees, or prospects, regular input helps gauge overall satisfaction, enthusiasm for new initiatives, employee engagement, and trends. Sogolytics’s online survey software is an easy, fast and affordable way to collect information about your employees or market.

For a quick pulse check, Sogolytics’s online poll is a simple way to gather data about one question. Find out in real time what your employees, customers, and co-workers think about important matters: your new and existing products, events, services, and even people. Online polls give you instant results to help you make sound business decisions. Essential tools for essential answers!

Online forms are focused on helping you gather data and include many of the same question types as a survey app—multiple choice, drop-down fields, etc. Forms are easy to distribute via email, social media, or even embed on your website for easy access.

Online Collaboration Tools for Video Chat

Sometimes seeing people’s faces enhances communication; when you need to talk face-to-face with remote staff or team members, as well as third-parties, you need online collaboration tools for video chat.

Most of us are already familiar with Skype, but there are other great options to consider. Appear.in is a simple app that lets you video chat with up to 8 people at a time (12 with the paid version). There’s nothing to register for or download, and you can even screen-share. For bigger teams, Google Hangouts allows you to video conference with up to 100 people at the same time, and it integrates with Gmail.

Online Collaboration Tools for Project Management

For a large organization with remote employees working together, managing projects and monitoring progress can be a daunting task that is magnified when projects are fast-paced, and employees are shifted to different teams to meet changing business needs. Online collaboration tools such as Trello and Asana help remote teams organize and track the progress of projects down to the task level. Both of these online collaboration tools have excellent apps for the mobile workforce to keep track of project tasks.

Cassettes have come and gone and pagers are totally archaic. Sooner or later most “essential tools” become outdated. Thanks to exponentially advancing technological progress, cloud deployments available to today’s mobile workforce can generate a significant competitive advantage for the organizations using them most effectively.

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