Best Practices

Customer Experience

The Drill-Down: Dialing Up Net Promoter Score

If you’re familiar with the customer satisfaction space, you’ll probably have heard of Net ...

Cherie Foo

February 10, 2020 | 5 MIN READ

Best Practices

Customer Experience

Customer Engagement: How can brands give as good as they get?

How to structure powerful customer communications that deliver more Imagine receiving a surv...

Jake Burgess

July 1, 2021 | 6 MIN READ

Customer Experience

How to Map the Customer Journey and Improve Customer Experience

Proactive customer experience efforts are increasingly important in today’s world, where cu...

Jake Burgess

March 29, 2024 | 4 MIN READ

Customer Experience

The Evolution of CX: Service, Success, and Customer Experience

Customer experience sounds intuitive: look after the customer, foster a relationship with the...

Jake Burgess

September 1, 2023 | 13 MIN READ

About Sogolytics

Employee Engagement

Survey Types

5 Key Questions for Your Internal Communication Audit

If you’ve resolved to be a better communicator, you’re not alone. Whether it’s family or ...

Melissa Krut

March 15, 2024 | 5 MIN READ

Customer Experience

In Support of After-Sales Support

If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...

Cherie Foo

March 29, 2024 | 5 MIN READ

Employee Engagement

Onboarding 102: Why Employee Onboarding Matters More Than You Think

Like customer onboarding, employee onboarding is crucial to ensuring high retention rates. Stud...

Cherie Foo

December 2, 2022 | 3 MIN READ

Customer Experience

Onboarding 101: Why Customer Onboarding Matters More Than You Think

Many companies are guilty of not having any proper procedures in place when it comes to onboard...

Cherie Foo

October 12, 2021 | 5 MIN READ

Employee Engagement

How To Use Data Insights To Improve Employee Experience

Employee experience is a rather new concept that’s taken the HR world by storm. Thanks to ...

Sogolytics

May 6, 2021 | 4 MIN READ

Customer Experience

What You Don’t Know Can Hurt You: The Value of Customer Feedback

For many companies, collecting customer feedback is an afterthought. After all, companies exist...

Sogolytics

June 1, 2020 | 3 MIN READ