Customer Experience

Employee Engagement

How Do YOU Contribute to CX: Marketing Writer

In customer experience, marketing matters. Before we break that down, though, let's get one str...

LeTeisha Newton

January 20, 2025 | 4 MIN READ

Best Practices

Customer Experience

Think Like a Child: Valuable CX Lessons from Kids’ Museums

Children are notoriously difficult to engage for long periods of time. They’ve got permanentl...

Jake Burgess

March 17, 2022 | 7 MIN READ

Customer Experience

Customer Experience: Tips & Tricks from the World of Museums

Money is important to museums. They need to keep the lights on and pay their staff. They need t...

Jake Burgess

March 9, 2022 | 8 MIN READ

About Sogolytics

Customer Experience

Employee Engagement

Exploring Success: An Interview with Sogolytics’s VP of Success, Melissa Krut

You’ve set the goals, but are you on track? The first step to achieving your target is unders...

Sogolytics

March 3, 2022 | 8 MIN READ

Customer Experience

Why a Customer Success Management Program is Vital to Every Business

Over time, the pendulum has swung from "The customer is always right!" to a more nuanced unders...

Gordon Polovin

February 24, 2025 | 8 MIN READ

Customer Experience

“Get Rich Quick” Method for Understanding Customer Desires

If your company could only allocate budget to one single aspect of sales or marketing, it shoul...

Jake Burgess

February 14, 2022 | 6 MIN READ

Customer Experience

The Pros and Cons of Chatbots in Customer Service

We live in an era where customer support teams are regularly overloaded with requests, but comp...

Jake Burgess

February 10, 2022 | 6 MIN READ

Customer Experience

Weddings, Parties, and Special Events in the COVID-19 Era

With shutdowns and stay-at-home orders hitting the U.S. from all sides, people retreated into t...

Gordon Polovin

February 7, 2022 | 6 MIN READ

Customer Experience

From Fast Food to Fine Dining: The Restaurant Scene in 2022

The COVID-19 pandemic hit the US in early 2020, and aside from the dire health consequences, it...

Gordon Polovin

January 21, 2025 | 7 MIN READ

Customer Experience

Feel the Burn: The Pandemic’s Impact on Health Clubs and Gyms

When the pandemic hit, it put all of us into a state of universal uncertainty. At the center of...

Gordon Polovin

January 31, 2022 | 6 MIN READ