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Showing results for : customer satisfaction
Customer Experience
Survey Types
How to Create a Customer Satisfaction Survey
Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...
Melissa Krut
September 27, 2022 | 1 MIN READ
Customer Experience
VoC vs. CSAT: What’s the difference, and which one should I be worried about?
The best indicator for your customer experience is when a customer returns for more business. A...
Kathy Edens
March 28, 2020 | 4 MIN READ
Customer Experience
Will Customer Effort Soon Be a Thing of the Past?
If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...
Sogolytics
July 1, 2021 | 5 MIN READ
Customer Experience
Customer Experience Is Dead! Long Live Customer Experience!
Do you ever get the feeling that some people just can’t stop talking about customer experienc...
Melissa Krut
September 18, 2019 | 4 MIN READ
Customer Experience
3 Customer Experience Metrics and KPIs That Count
We’ve previously discussed the value of customer feedback and talked about why customer onb...
Cherie Foo
July 21, 2023 | 5 MIN READ
Financial Services
Big Banks = Big Satisfaction?
While some may have a negative association with 'Big' anything [Big Brother, Big Data, Big What...
Ann Heatherington
May 17, 2021 | 2 MIN READ
Customer Experience
How are you measuring customer satisfaction?
Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...
Ann Heatherington
February 8, 2021 | 2 MIN READ
Best Practices
5 Steps for Creating the Perfect Customer Survey Questions
Let’s face it: In today’s competitive market, customer experience is the differentiator for...
Lauren Franco
September 7, 2023 | 6 MIN READ
Financial Services
A Competitive Edge for Community Banks
In the mid-1990s, predicting that technology would transform banks protected by regulation...
Sogolytics
September 16, 2019 | 5 MIN READ
Best Practices
Feature Focus
How Data Pre-Population Can Improve Your Surveys
Most of the time, conducting a survey is a fairly standard process: You assemble a set of q...
Hamid Farooqui
June 29, 2020 | 7 MIN READ