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Showing results for : customer satisfaction
Best Practices
Customer Experience
Rentals and Reviews: Boosting Guest Satisfaction
If you’re managing rental housing, you definitely understand how important feedback and revie...
Cherie Foo
November 22, 2022 | 8 MIN READ
Best Practices
Customer Experience
Everything You Need to Know About the CSAT Survey
Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Surv...
LeTeisha Newton
August 22, 2022 | 6 MIN READ
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
June 24, 2022 | 4 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
Customer Experience
Financial Services
Survey Types
Are your credit union members ready for ITMs?
ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a...
Patrick Grieve
April 18, 2022 | 6 MIN READ
Customer Experience
Best Ways to Fuel Positive Customer Relations
Are your customers loyal? Do they trust your brand?As customer buying patterns evolve and c...
Disha Sanghvi
March 20, 2024 | 9 MIN READ
Customer Experience
Advantages of Conducting Customer Satisfaction Surveys
There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...
Gordon Polovin
December 22, 2021 | 6 MIN READ
Customer Experience
Financial Services
Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking
On November 10, Sogolytics hosted a webinar titled “Uncovering Key Insights to Increase Custo...
Jason Smith
November 12, 2021 | 3 MIN READ
Customer Experience
From First to Last: How to Improve Your Customer Experience
Want to improve your customer experience? Here’s how you can influence perceptions and take y...
Disha Sanghvi
July 24, 2021 | 4 MIN READ