Customer Experience

Employee Engagement

Five More Groundbreaking Employee Engagement Benchmarks

If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...

Gordon Polovin

February 23, 2024 | 7 MIN READ

About Sogolytics

Working to Change: Personal Development

It’s not always easy to change, is it? Sometimes we want to change because we can clearly ...

LeTeisha Newton

July 28, 2023 | 5 MIN READ

Best Practices

Consulting

Consulting as a Side Hustle

If you’re a working professional who is looking for a side hustle, consulting might be the pe...

Cherie Foo

February 3, 2023 | 7 MIN READ

Best Practices

Consulting

Considering Consulting? 6 Things to Keep in Mind

What’s the first thing that comes to your mind when you hear the word “consulting”? Mo...

Cherie Foo

January 27, 2023 | 6 MIN READ

Best Practices

Customer Experience

Employee Engagement

Looking Back: Measuring Company Success

When trying to evaluate “success,” there are a million different key performance indicators...

Jake Burgess

January 25, 2023 | 5 MIN READ

Best Practices

Employee Engagement

How to Develop an Employee Handbook

Employee handbooks cover essential topics for new hires and existing staff and provide a consis...

Jenn Goddu

August 9, 2023 | 5 MIN READ

Best Practices

Travel and Hospitality

9 Tips to Improve Hotel Guest Experience

One of the most important things that a hotel can do is to provide their guests with a good exp...

Cherie Foo

October 25, 2022 | 6 MIN READ

Best Practices

Employee Engagement

How to Use Storytelling for Employee Engagement Success

Storytelling has been around since the dawn of time. From cave paintings and mythology to folkl...

Jenn Goddu

September 7, 2022 | 5 MIN READ

Best Practices

Customer Experience

Retail

Low-Cost Ways to Improve the In-Store Shopping Experience

All things being equal, creating a better shopping experience for your customers is likely to i...

Jake Burgess

August 25, 2022 | 9 MIN READ

Customer Experience

Survey Types

How to launch a customer service feedback survey

The quality of your customer service has a huge impact on the experience of your customers. Fol...

Melissa Krut

June 8, 2020 | 1 MIN READ