Employee Engagement

Professional Development

The Value of Cultivating Curiosity at Work

As a manager, Paul challenges people to grow and innovate. To do so, he often gives others a ch...

Sogolytics

March 17, 2025 | 6 MIN READ

Customer Experience

Healthcare

The Future of Healthcare for Consumers

No surprises here: Today's healthcare doesn't look the same as yesterday's healthcare, and tomo...

Kashyap Vyas

February 3, 2025 | 12 MIN READ

Healthcare

The Future of Healthcare: Empowering Patients and Providers Through Technology

For most of history, healthcare has revolved around personal patient-doctor relationships. Face...

Kashyap Vyas

November 18, 2024 | 9 MIN READ

Employee Engagement

Professional Development

Technology

Critical Thinking in The Age of AI: Loss, Risk, and Protecting EX

Operations Manager Pia has three to five tabs of generative AI tools open on her laptop at any ...

Ruma Malia

April 25, 2024 | 5 MIN READ

Best Practices

Customer Experience

Ultimate Guide to Predictive Analytics

Imagine this: You have been working with a company for a while on a mid-senior level and you ar...

Aryasheel Jadhav

August 8, 2023 | 9 MIN READ

Best Practices

Customer Experience

Designing Accessible Experiences: Getting Started

Does your business cater to your entire audience? How thoughtful are your solutions and product...

Disha Sanghvi

November 25, 2024 | 6 MIN READ

Customer Experience

What is CXI? Into the World of Customer Experience Innovation

Customer experience itself is no longer an unknown topic, but one of great importance in the bu...

LeTeisha Newton

November 18, 2024 | 5 MIN READ

Customer Experience

Market Research

Reasons Not to Listen to Your Customers

In a world where the customer is at the heart of every business strategy, it feels counterintui...

Disha Sanghvi

September 28, 2021 | 4 MIN READ