About Sogolytics

Mission, Vision, and Values: The Quest For Culture

There are two ways to make decisions. Make the decision yourself. Collect relevant data...

Melissa Krut

September 24, 2019 | 4 MIN READ

Customer Experience

Customer Experience Is Dead! Long Live Customer Experience!

Do you ever get the feeling that some people just can’t stop talking about customer experienc...

Melissa Krut

September 18, 2019 | 4 MIN READ

Customer Experience

How to Map the Customer Journey and Improve Customer Experience

Proactive customer experience efforts are increasingly important in today’s world, where cu...

Jake Burgess

March 29, 2024 | 4 MIN READ

Customer Experience

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

July 21, 2023 | 5 MIN READ

Customer Experience

Getting to Know Your Customers

The way we see it, customers are the driving force behind every business, organization, and i...

Cherie Foo

June 9, 2020 | 6 MIN READ

Customer Experience

The Evolution of CX: Service, Success, and Customer Experience

Customer experience sounds intuitive: look after the customer, foster a relationship with the...

Jake Burgess

September 1, 2023 | 13 MIN READ

Best Practices

Feature Focus

Connect Sogolytics with Google Sheets (and more!) with Zapier

The ability to simplify means to eliminate the unnecessary so that the necessary may speak. â...

Manish Wadhwani

February 28, 2023 | 3 MIN READ

About Sogolytics

General

Sogolytics + Zapier: Better Together

Some things just go better together. Think macaroni and cheese. Peanut butter and jelly. Inte...

Melissa Krut

March 24, 2020 | 3 MIN READ

Customer Experience

Customer Feedback: How Listening Builds Business

Our team members have plenty to share! Check out this story of the value of customer feedback...

Rob De Leon

May 6, 2021 | 4 MIN READ

Best Practices

Customer Experience

Managing Expectations or Managing Without?

Managing expectations is always a great idea, but it’s not always simple. Consider the hiri...

Melissa Krut

February 24, 2025 | 4 MIN READ