Customer Experience

Healthcare

Necessity of Data in PX for Specialists

In many ways, the new year makes every organization want to strategize and do more with less, a...

LeTeisha Newton

March 19, 2025 | 6 MIN READ

Best Practices

Financial Services

BNPL & Banks: The Future of Spending

Marketing is powerful, there are seemingly endless ways to spend our money, and yet... aren't w...

Gordon Polovin

January 30, 2023 | 10 MIN READ

Best Practices

Consulting

Considering Consulting? 6 Things to Keep in Mind

What’s the first thing that comes to your mind when you hear the word “consulting”? Mo...

Cherie Foo

January 27, 2023 | 6 MIN READ

Customer Experience

Healthcare

Necessity of Data in Patient Experience for LTCs

As we enter a new year, it’s a time to focus on what has gone before, what we know, and how i...

LeTeisha Newton

January 24, 2023 | 6 MIN READ

Best Practices

General

How to Write a Business Plan (And Why It’s Important)

Need to create a business plan, but not sure how to get started? You’ve come to the right ...

Cherie Foo

December 15, 2022 | 6 MIN READ

Best Practices

Customer Experience

Retail

Why Retail Customer Experience Matters

Customer experience, as a whole, has become the key differentiator for most customers. In fa...

Gordon Polovin

October 23, 2024 | 11 MIN READ

Best Practices

Employee Engagement

Updating Employee Handbooks: Tips & Pitfalls

Employee handbooks take a lot of effort to develop. But you can’t just write one and be done ...

Jenn Goddu

November 16, 2022 | 5 MIN READ

Best Practices

Employee Engagement

How to Develop an Employee Handbook

Employee handbooks cover essential topics for new hires and existing staff and provide a consis...

Jenn Goddu

August 9, 2023 | 5 MIN READ

Best Practices

Travel and Hospitality

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...

Cherie Foo

November 1, 2022 | 7 MIN READ

Best Practices

Travel and Hospitality

9 Tips to Improve Hotel Guest Experience

One of the most important things that a hotel can do is to provide their guests with a good exp...

Cherie Foo

October 25, 2022 | 6 MIN READ