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"How old are you?" "How much money do you make?" "How much do you weigh?" These lines have one thing in common: They're all terrible conversation starters. And yet, each could be the first item on the next questionnaire you see. Sadly, it's easy to fail -- hard and fast…

What is employee feedback? Employee retention is a foundation stone of a healthy ROI. Hiring, developing, and holding on to productive employees is the poster-child scenario for profitable businesses. Indeed, the employee experience (EX) and the employee journey (EJ), from interviewing for the job to exiting, are crucial influences on…

So you've conducted surveys and followed all the rules. The questions were good, and the responses better than expected. The results are in, and you have lots of information to sort through. Others have told you only a team member with a master's degree in statistics can make sense of…

With the tools available today it can seem so simple to just bang out a survey and look for great results. However, designing a great survey actually takes a bit more thoughtful consideration. Factors such as survey mode, length, types of questions, and providing specific instructions can all play a…

As we continue our series on year-end clear-up projects, we turn our attention to our most important resources: our team members. While a staff review may seem like a big challenge to take on at the end of the year, it can also provide extremely valuable insights when done correctly.…

Like much of the population, I spend hours every day staring at my computer screen -- eight hours for work and then a few more streaming shows, online shopping, or playing video games. Unsurprisingly, there’s a lot going on each of my desktops and tons of random downloads clogging up…

Continuing our series on year-end/year-beginning clear-up efforts, it's time for a closer look at data.   But wait -- isn't data amazing? Aren't you better off when you have more of it, so you can make more informed decisions and all that kind of thing? Don't you talk about how…

Determining the quality of tools used in your business—whether that is software, apps, or anything in between—can often be a head-scratching endeavor. Quality is by far the most important factor when it comes to software, but how do we know what makes a good tool? To some, it can mean…

Survey design is obviously a foundational aspect of any successful feedback collection program. Good survey design can be the difference between high response rates and an inbox that looks like a ghost town, targeted fact-finding and vague guesses about reality, usable data and a random collection of numbers. It can…

For any organization that's dependent on teamwork and employees pulling together (by which mean every organization!), feedback is critical. While feedback should be given and received on an ongoing basis, employee performance reviews offer an especially valuable opportunity for improvement. Strangely, the inability to know what to say or write…

Survey As Conversation: To Begin With

Employee Feedback: Examples to Boost Company Culture and ROI

How to Analyze Survey Data

What’s in a Word? The Importance of Survey Wording

Top Tips for Addressing Challenges in a Year-End Staff Review

The Clear-Up: Desktop and Downloads

The Clear-Up: Data Collection Edition

Ten Things to Consider in Your End of Year Tool Evaluation

The Benefits of Survey Standardization

100 Useful Phrases for Employee Performance Reviews