Financial Services

Market Research

How Credit Unions and Community Banks Can Better Serve Young Consumers

Millennials and Generation Z make up the largest population demographic in the United States. B...

Natasha Safronova

June 23, 2023 | 4 MIN READ

Financial Services

The Dodd-Frank Disconnect – The Price of Regulations on Community Banks

The Dodd-Frank regulations—enacted in response to the collapse of Lehman Brothers and the oth...

Sogolytics

September 24, 2019 | 4 MIN READ

Financial Services

Technology

Community Banks Forced to Re-evaluate Technology’s Role in Serving Customers

During the 2016 FDIC Community Banking Conference, Strategies for Long-Term Success, a communit...

Sogolytics

May 30, 2023 | 5 MIN READ

Financial Services

A Competitive Edge for Community Banks

In the mid-1990s, predicting that technology would transform banks protected by regulation...

Sogolytics

September 16, 2019 | 5 MIN READ

Financial Services

Amid Failing Banks, CUs Must “Be the Buffalo”

I have always been amazed by the way that animals can sense impending storms. As a child, I spe...

Laurie Flanders

March 14, 2023 | 4 MIN READ

Customer Experience

Technology

Why banks should ride the technology wave to provide a better customer experience

Today is the first day of the Consumer Electronics Show (CES) in Las Vegas, Nevada and I’m ex...

Lauren Franco

May 30, 2023 | 2 MIN READ

Customer Experience

Financial Services

The Future of Finance: Fintech’s Consumer-First Approach

As technology revolutionizes the financial services industry, are you ready for what's next? ...

Kashyap Vyas

February 3, 2025 | 11 MIN READ

Customer Experience

Financial Services

Is Digital Banking Really Boosting Customer Experience?

The future of successful banking depends on delivering memorable customer experiences and creat...

Gordon Polovin

January 12, 2024 | 8 MIN READ

Financial Services

Technology

2025 Bank Technology Trends That Tighten Customer Asset Protections and IDs

With a new year underway, a key question echoes across the financial industry: Is technology ma...

Gordon Polovin

December 20, 2024 | 7 MIN READ

Customer Experience

Employee Engagement

5 EX Metrics to Transform Your CX

Two vital business success drivers are employee retention and customer loyalty, thus consolidat...

Gordon Polovin

February 23, 2024 | 9 MIN READ