Professional Development

Continuing Development: Experience Learning Live!

One thing we know to be true: Employees are more likely to stick around when they feel valued. Yes, the same is true of customers — but we hear about CX all the time! Whether you call it customer experience, member experience, or simply paying the bills, business just doesn’t work if you don’t show your customers the love — and we all know it. But today, this one’s for the employees. Cross-training for success Prioritizing employee experience was the core focus of Experience Learning Live!, sponsored by Sogolytics and hosted by CUNA, the National Credit Union Association. As the name suggests, the driving component of EX at ELL! was learning and development. As numerous sessions and discussions illustrated, credit union professionals are experts in the philosophy and practice of doing more with less. While resource crunches aren’t unique to credit unions, the depth of knowledge required to be successful in each role, the continuously evolving knowledge base needed to keep up with rates and regulations, and the cross-training that makes it possible for employees to provide back-up and additional support… well, those who work to prepare credit union team members for success have a LOT of work to do! Mapping the training journey One key breakout session that helped to highlight these challenges (and opportunities!) was hosted by Sogolytics’ own Laurie Flanders. Calling on her years of experience in the credit union industry, Laurie facilitated a collaborative mapping project. To paraphrase: How many steps does it take to prepare […]