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Professional DevelopmentMaking Decisions at Work: When Going Solo Makes SenseWhen it comes to making decisions at work, a lot can be said for group decision making. We recently introduced a boss who wanted to...5 min read
Professional DevelopmentTop Techniques for Group Decision-MakingRemember Bobby? He was the boss who wanted to make all the decisions on his own. He’s learned why group decision-making is important, but now...7 min read
Professional DevelopmentCritical Thinking: The Secret to Effective MarketingMarketing success doesn’t just happen by chance; it requires careful planning, strategic thinking, and the ability to adapt to changing market dynamics. In today’s competitive...5 min read
Professional DevelopmentWhy Over-Apologizing Is Bad For CX (And What to Fix Instead)When results came in from the annual customer survey, Richard was shocked. What could be offensive about apologies? While he’d always been trained that apologizing...7 min read
Professional DevelopmentMastering Critical Thinking: Key Fallacies Every Entrepreneur Should AvoidAs an entrepreneur, navigating the complex landscape of business requires more than just innovative ideas and a drive to succeed. On top of that, you’ll...7 min read
Professional DevelopmentHow to Use Critical Thinking to Provide Better Customer ServiceIn today’s competitive business landscape, exceptional customer service is a cornerstone of success. But delivering outstanding service isn’t easy – and it can’t be accomplished...7 min read
Professional DevelopmentHow Critical Thinking Can Make You a Better ColleagueIn today’s dynamic workplace environment, collaboration is key to success. Whether you’re a seasoned professional or just starting out in your career, honing your collaboration...4 min read
Professional DevelopmentCritical Thinking in The Age of AI: Loss, Risk, and Protecting EXOperations Manager Pia has three to five tabs of generative AI tools open on her laptop at any given moment. She believes the use of...4 min read
Professional DevelopmentCritical Thinking: The Skill Gap That’s Hurting CXFor years, Ben’s company enjoyed high customer retention. His team regularly received feedback praising their value-led service, practical advice, and innovative thinking. But when the...4 min read
Professional DevelopmentPrepare for the Future of Work: How to Upskill Your EmployeesAllen wants to retain employees and achieve business success. Who doesn’t? But understanding the importance of preparing for the future of work is not the...4 min read
Professional DevelopmentNot Rocket Science: Why Professional Development Keeps DevelopingThe plot around successful AI adoption only thickens as we progress further into 2024. While most leaders link it to a positive impact on performance,...5 min read
Professional Development3 Reasons Why You Need a Continuous Learning Strategy for High Employee EngagementWhen business-school graduate Myra turned down an attractive offer for a remote role at a major international tech firm, the firm’s recruiter was baffled. What...5 min read
Professional DevelopmentCUNA ELL 2023: Learning About LearningThrough The Great Resignation and beyond, what makes employees stick around? While there’s plenty to be said for generous salaries, flexible schedules, and bountiful benefits...5 min read
Professional DevelopmentHow to Network Better at WorkWinston doesn’t scare easily, but he does cringe at the word “networking.” Since college he’s been hearing about the importance of professional networking. But, to...3 min read
Professional DevelopmentChange Management in the Era of Employee ExperienceNobody ever said change would be easy, but it shouldn’t have to be so hard — right? We’ve (mostly) made it through the brunt of...
